Staffbase Customer Reviews 2025 | SoftwareReviews

Staffbase

Composite Score

8.5 /10

CX Score

9.0 /10

42 Reviews Write a Review

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What is Staffbase?

We provide an internal communications platform to unite companies and their employees behind a common purpose. Staffbase offers a platform for mobile-first employee communication. Staffbase makes your company intranet accessible on the go with a mobile app. Today, even office workers expect to find everything they need on their phones. Staffbase allows employees to download your company intranet app directly from the app stores onto their phones. Using the company intranet is just as easy as checking the weather or answering a text.

Company Details

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Awards & Recognition

Staffbase won the following awards in the Employee Communications category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

Staffbase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Staffbase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Staffbase?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Respectful
Friendly Negotiation
Client Friendly Policies

Feature Ratings

Average 83

Pulse Surveys

Instant Messaging

Newsletter Creation

Rewards Recognition

Intranet

Employee Directory

Single Sign-On (SSO)

Mobile

Emergency Notification

Surveys and Polling

Application Integration

Vendor Capability Ratings

Average 85

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization

Staffbase Reviews

Peter O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Staffbase is easy, affordable and scalable

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

Both mobile and desktop app of the solution can be branded with our own brands that makes the using of the staffbase more whitelebelled than any other solution in the past

What is your favorite aspect of this product?

My favorite aspect is the team collaboration feature which makes it easy to issue communications amongst team from the single dashboard of the staffbase software, drag and drop email designer makes emailing employees with professional emails straightforward

What do you dislike most about this product?

Sharing files within the solution can be challenging whereby the whole process is too slow to complete and often can fail and templates customisation feature is often unresponsive

What recommendations would you give to someone considering this product?

Staffbase makes communication with team and employees

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yan G.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Reliability and intuitiveness.

Likeliness to Recommend

10 /10

What differentiates Staffbase from other similar products?

Software accessibility through android devices. Unlimited implementation and and ease of use.

What is your favorite aspect of this product?

Quality and responsive vendor services. Cost friendliness and availability of professional design features. Overall reliability and ease in utilisation.

What do you dislike most about this product?

Software learning curve is very steep which makes it hard to implement.

What recommendations would you give to someone considering this product?

The product is worth a try. It has worked for us and it can work for you too.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

rubean f.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Very impressive

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

It has very many usable features and easy to use

What is your favorite aspect of this product?

Survey and polls

What do you dislike most about this product?

I did not dislike anything on the product

What recommendations would you give to someone considering this product?

I recommend this product to professionals in any field where communication is crucial for improving their survey and polls on various issues

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Staffbase

What is Staffbase?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Staffbase Ratings

88 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Staffbase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Instant Messaging Real-time, text-based communication between two or more people

Newsletter Creation Ability to create and distribute company newsletters to employees.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Intranet Private network that allows collaboration and storage of sensitive documents.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Surveys and Polling Ability to survey employees and gather feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Staffbase Reviews

Peter O.

Staffbase is easy, affordable and scalable

Likeliness to Recommend

Pros

Yan G.

Reliability and intuitiveness.

Likeliness to Recommend

Pros

rubean f.

Very impressive

Likeliness to Recommend

Pros

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Feature Ratings

Pulse Surveys

Instant Messaging

Newsletter Creation

Rewards Recognition

Intranet

Employee Directory

Single Sign-On (SSO)

Mobile

Emergency Notification

Surveys and Polling

Application Integration

Vendor Capability Ratings

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization