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SugarCRM

SugarCRM

Composite Score
8.0 /10
CX Score
8.2 /10
117 Reviews Write a Review
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SugarCRM
8.0 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Fair
  • Caring
  • Generous Negotitation
  • Respectful

Feature Ratings

Average 84

Lead Management

88

Account and Contact Management

86

Collaboration

85

Mobile

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

82

Marketing Management

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Vendor Capability Ratings

Average 83

Ease of Customization

86

Ease of IT Administration

85

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Vendor Support

80

Availability and Quality of Training

79

SugarCRM Reviews

Tiana M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic sales and marketing automation platform

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

This is the most productive sales and marketing product in my experience.

What is your favorite aspect of this product?

It creates excellent environment for customers engagement and automates most marketing processes to cover large area. Our customers are ever happy since we started using SugarCRM since as they can get their services very fast and interact with our marketing teams.

What do you dislike most about this product?

The synchronization of this platform with customers data may sometimes be delayed by slow networking but the overall performance is awesome.

Pros

  • Inspires Innovation
  • Caring
  • Fair
  • Acts with Integrity

Jitendra B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Customized, strong automation, and data management

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

Very strong automation workflows, customisation to help implement process and offers good data migration options while implementing.

What is your favorite aspect of this product?

Automation rules are very customised and good. Implementation of the process is easy as CRM is very customizable.

What do you dislike most about this product?

Nothing as of now. Fulfilling all our requirements.

What recommendations would you give to someone considering this product?

Very customised CRM, process implementation is easy. must try CRM.

Pros

  • Reliable
  • Efficient Service
  • Transparent
  • Helps Innovate

Vince O.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fairly simple customization, Support is THE BEST!

Likeliness to Recommend

8 /10

What differentiates SugarCRM from other similar products?

SugarCRM differentiates itself by being fairly easy to configure, customize simply, and implement, including data conversion. It's straight forward user interface, which is mostly a benefit, can be a bit lacking for bells and whistles. The SugarCRM Support team is one of the best I've seen as far as being responsive and having answers to most every question.

What is your favorite aspect of this product?

My favorite aspect of this product is the Support Team, as they are able to answer most questions I have after I've tried to utilize the documentation and "try" things in development.

What do you dislike most about this product?

What I most dislike about SugarCRM is the lack of industry-specific solutions and guidance on how to configure and customize the product to meet our industry's business needs. It's very "general purpose".

What recommendations would you give to someone considering this product?

For someone considering SugarCRM, I would strongly suggest getting access to the SugarClub and begin searching for potential experts, consultants, partners that have experience implementing the product in your particular industry. I believe that this is key to adoption within an enterprise and successful return on investment.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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