
In Partnership With SelectHub

What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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In Partnership With SelectHub
SugarCRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SugarCRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Fair
- Caring
- Generous Negotitation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Mobile
Activity and Workflow Management
Customer Service Management
Sales Management
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Availability and Quality of Training
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SugarCRM Reviews
Kristjan G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Very easy to use and priced fairly.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Very customizeable
What is your favorite aspect of this product?
How customizeable it is
What do you dislike most about this product?
Some modules are way out of date and need refreshing
What recommendations would you give to someone considering this product?
Give SugarCRM a very good look and comparison before moving on. It is well worth the price and does check perfectly into many boxes.
Pros
- Continually Improving Product
- Caring
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Easy to maintain, customize and use. Love it!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Ethan B.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Aug 2021
Great tool for database management.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
It's easy to use as a database for leads.
What is your favorite aspect of this product?
The ease of uploading contacts to the database.
What do you dislike most about this product?
It's a bit outdated, but it's simple.
What recommendations would you give to someone considering this product?
Give SugarCRM a try to store your leads and contacts.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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