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SugarCRM Logo
SugarCRM

SugarCRM

Composite Score
8.0 /10
CX Score
8.2 /10
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Category
SugarCRM
8.0 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details

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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

93 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Fair
  • Caring
  • Generous Negotitation
  • Respectful

Feature Ratings

Average 84

Lead Management

88

Account and Contact Management

86

Collaboration

85

Mobile

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

82

Marketing Management

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Vendor Capability Ratings

Average 83

Ease of Customization

86

Ease of IT Administration

85

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Vendor Support

80

Availability and Quality of Training

79

SugarCRM Reviews

Kristjan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Very easy to use and priced fairly.

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

Very customizeable

What is your favorite aspect of this product?

How customizeable it is

What do you dislike most about this product?

Some modules are way out of date and need refreshing

What recommendations would you give to someone considering this product?

Give SugarCRM a very good look and comparison before moving on. It is well worth the price and does check perfectly into many boxes.

Pros

  • Continually Improving Product
  • Caring
  • Helps Innovate
  • Reliable
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Easy to maintain, customize and use. Love it!

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ethan B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great tool for database management.

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

It's easy to use as a database for leads.

What is your favorite aspect of this product?

The ease of uploading contacts to the database.

What do you dislike most about this product?

It's a bit outdated, but it's simple.

What recommendations would you give to someone considering this product?

Give SugarCRM a try to store your leads and contacts.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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