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SugarCRM Logo
SugarCRM

SugarCRM

Composite Score
8.0 /10
CX Score
8.2 /10
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SugarCRM
8.0 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details

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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

93 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Fair
  • Caring
  • Generous Negotitation
  • Respectful

Feature Ratings

Average 84

Lead Management

88

Account and Contact Management

86

Collaboration

85

Mobile

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

82

Marketing Management

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Vendor Capability Ratings

Average 83

Ease of Customization

86

Ease of IT Administration

85

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Vendor Support

80

Availability and Quality of Training

79

SugarCRM Reviews

Gabriel J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2020

Secure Data storage platform.

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

Easy contacts centralization and leads management.

What is your favorite aspect of this product?

Clients relationship management, easy information accessing.

What do you dislike most about this product?

Nothing i can recall.

What recommendations would you give to someone considering this product?

Nice tool for effective distribution of projects pipeline and very reliable for client information organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dana F.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Great capacity for sales management.

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

What differentiates SugarCRM from other platforms that offer the CRM service is its ability to operate in real time for the processing of all kinds of data in relation to the clients with whom it is negotiating. SugarCRM offers a panel that is updated in real time, and this allows us to visualize all the client's requirements at the exact moment. Many other CRM platforms offer good customer service, but they don't work in real time.

What is your favorite aspect of this product?

One of the things I like the most about SugarCRM is that it allows me to do a much more complete administration in a single panel. Currently, I am able to manage advertising campaigns and fully manage Email Marketing, while performing activities for customer satisfaction. Customer service is extremely important to me, and it is amazing that I can manage various areas of the sales industry without having to neglect customer service.

What do you dislike most about this product?

I currently have no complaints regarding SugarCRM services, because it is a platform that has met all of our expectations, has provided excellent service to all customers and has allowed us to improve the sales process from start to finish . I hope that this platform continues to behave in this way, so that I can continue to get good results for my entire sales sector.

What recommendations would you give to someone considering this product?

SugarCRM is a very easy to use platform, it is quite organized with respect to the customer service sections, therefore, it will be much easier to be attentive to each sales process. It has an exclusive and creative design, which helps users to adapt to the operation of the platform and also allows real-time operation for the sales administration panel.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

John U.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2020

Easy to use

Likeliness to Recommend

8 /10

What differentiates SugarCRM from other similar products?

It is very fast and has a good AI which integrates with all systems

What is your favorite aspect of this product?

Its simplicity

What do you dislike most about this product?

It's a bit expensive

What recommendations would you give to someone considering this product?

It is highly effective

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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