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SupportCenter Plus Logo
ManageEngine

SupportCenter Plus

Composite Score
7.3 /10
CX Score
7.4 /10
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In Partnership With SelectHub

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Category
SupportCenter Plus
7.3 /10

What is SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Company Details

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Awards & Recognition

SupportCenter Plus won the following awards in the Customer Service - Midmarket category

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SupportCenter Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SupportCenter Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SupportCenter Plus?

5% Negative
8% Neutral
87% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Saves Time

Feature Ratings

Average 82

Customer Service Workflow Management

86

Agent Collaboration

86

Agent Scripting

85

Intelligent Search

84

Mobile Customer Care

84

Analytics and Reporting

83

Customer Self Service Capabilities

81

Multi Channel Support

80

Contact Center Integration

80

Customer Service Knowledge Management

78

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

87

Vendor Support

87

Ease of Data Integration

86

Ease of Customization

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Quality of Features

81

Usability and Intuitiveness

81

Availability and Quality of Training

79

SupportCenter Plus Reviews

Gabrielle C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic customer support platform

Likeliness to Recommend

9 /10

What differentiates SupportCenter Plus from other similar products?

I have no experience from similar products.

What is your favorite aspect of this product?

This is great platform that manages how customers relate to our enterprise. It has clear defined communication channels that ensures that customers contact information is well managed.

What do you dislike most about this product?

I have nothing to dislike from this great product.

What recommendations would you give to someone considering this product?

I highly recommend this product for effective customer relations management.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Mark A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great product

Likeliness to Recommend

9 /10

What differentiates SupportCenter Plus from other similar products?

It is an effective platform that ensures there is proper communication channel with customers.

What is your favorite aspect of this product?

I like the capability of this great product to ensure that it proposes the best way of contacting clients. It keeps the contact information for all customers safely for future reference and advertising.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this great tool.

What recommendations would you give to someone considering this product?

I highly recommend this great product to any organization for effective customer relations.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Joseph B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic communication channel management product

Likeliness to Recommend

9 /10

What differentiates SupportCenter Plus from other similar products?

This is the most greatest platform for managing customers data and their contacts.

What is your favorite aspect of this product?

It has the capability to track the areas where customers are most and give the clear mode of reaching out to them.

What do you dislike most about this product?

I have nothing to dislike from this great product since it has never failed in our organization.

What recommendations would you give to someone considering this product?

I highly recommend SupportCenter Plus to any company for effective reporting on the contact of customers.

Pros

  • Continually Improving Product
  • Trustworthy
  • Altruistic
  • Transparent

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