
In Partnership With SelectHub

What is SupportCenter Plus?
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Company Details
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In Partnership With SelectHub
SupportCenter Plus Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SupportCenter Plus.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SupportCenter Plus?
Pros
- Enables Productivity
- Efficient Service
- Respectful
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Agent Collaboration
Agent Scripting
Intelligent Search
Mobile Customer Care
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Contact Center Integration
Customer Service Knowledge Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
SupportCenter Plus Reviews

Gabrielle C.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2021
Fantastic customer support platform
Likeliness to Recommend
What differentiates SupportCenter Plus from other similar products?
I have no experience from similar products.
What is your favorite aspect of this product?
This is great platform that manages how customers relate to our enterprise. It has clear defined communication channels that ensures that customers contact information is well managed.
What do you dislike most about this product?
I have nothing to dislike from this great product.
What recommendations would you give to someone considering this product?
I highly recommend this product for effective customer relations management.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.

Mark A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2021
Great product
Likeliness to Recommend
What differentiates SupportCenter Plus from other similar products?
It is an effective platform that ensures there is proper communication channel with customers.
What is your favorite aspect of this product?
I like the capability of this great product to ensure that it proposes the best way of contacting clients. It keeps the contact information for all customers safely for future reference and advertising.
What do you dislike most about this product?
I have not experienced any drawback from the performance of this great tool.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any organization for effective customer relations.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.

Joseph B.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Fantastic communication channel management product
Likeliness to Recommend
What differentiates SupportCenter Plus from other similar products?
This is the most greatest platform for managing customers data and their contacts.
What is your favorite aspect of this product?
It has the capability to track the areas where customers are most and give the clear mode of reaching out to them.
What do you dislike most about this product?
I have nothing to dislike from this great product since it has never failed in our organization.
What recommendations would you give to someone considering this product?
I highly recommend SupportCenter Plus to any company for effective reporting on the contact of customers.
Pros
- Continually Improving Product
- Trustworthy
- Altruistic
- Transparent
Please tell us why you think this review should be flagged.
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