SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.6 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
99%
Conflict Resolution:
100%
Strategy & Innovation:
96%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

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0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Multi-Channel Distribution

89

Templates & Question Library

89

Questionnaire Design/Survey Builder

88

Collaboration

87

Multi-Media Support

87

Customizable Branding

87

Branching and Logic

86

Data Analysis and Visualization

85

Role and User Management

85

APIs and Integration

85

3rd-Party Integrations

83

Vendor Capability Ratings

Average 85

Business Value Created

88

Usability and Intuitiveness

87

Quality of Features

86

Product Strategy and Rate of Improvement

85

Ease of Implementation

85

Breadth of Features

85

Vendor Support

84

Ease of IT Administration

84

Ease of Customization

83

Ease of Data Integration

83

Availability and Quality of Training

81

SurveySparrow Reviews

Astin H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Good price, easy to use & great features!

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

Fair pricing, easy customization, and can administer survey in different languages.

What is your favorite aspect of this product?

Ease of use and language translation.

What do you dislike most about this product?

I had some trouble with customizing skipping questions based on the previous answer.

What recommendations would you give to someone considering this product?

Choose the package that best suits your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cody R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Great for those who want more than Google Forms!

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

The ability to do customer branches and options while also having a free tier and interactive analytics

What is your favorite aspect of this product?

The ability to create branches based on a survey response or choice

What do you dislike most about this product?

Free trial response limit. I understand why they have it in place, so I can't blame them but it is something I wish was increased. So if you are needing to survey more then 100 people, you will need to sign up for a full account and skip the trial. Likely worth it though Review collected by and hosted on G2.com.

What recommendations would you give to someone considering this product?

Test it out. The free trial means you have no reason not to. Just beware it is limited to 100 responses

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chris P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2021

Great features for survey tool

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

I liked some of the pre-built functionality of Survey Sparrow. The onboarding process guided me along the path I needed to go.

What is your favorite aspect of this product?

The onboarding was easy.

What do you dislike most about this product?

It may not be the right fit for everyone.

What recommendations would you give to someone considering this product?

Survey Sparrow is likely a better fit for niche industries compared to survey monkey or other similar tools.

Pros

  • Effective Service
  • Saves Time
  • Trustworthy
  • Efficient Service

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