SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.6 /10

41 Reviews Write a Review

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What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 99%
Conflict Resolution:: 100%
Strategy & Innovation:: 96%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

4% Neutral

96% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 87

Multi-Channel Distribution

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Branching and Logic

Data Analysis and Visualization

Role and User Management

APIs and Integration

3rd-Party Integrations

Vendor Capability Ratings

Average 85

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.8

View SurveySparrow in this category (opens in a new tab)

Voice of the Customer

Score 7.5

View SurveySparrow in this category (opens in a new tab)

SurveySparrow Reviews

Astin H.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Good price, easy to use & great features!

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

Fair pricing, easy customization, and can administer survey in different languages.

What is your favorite aspect of this product?

Ease of use and language translation.

What do you dislike most about this product?

I had some trouble with customizing skipping questions based on the previous answer.

What recommendations would you give to someone considering this product?

Choose the package that best suits your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cody R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great for those who want more than Google Forms!

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

The ability to do customer branches and options while also having a free tier and interactive analytics

What is your favorite aspect of this product?

The ability to create branches based on a survey response or choice

What do you dislike most about this product?

Free trial response limit. I understand why they have it in place, so I can't blame them but it is something I wish was increased. So if you are needing to survey more then 100 people, you will need to sign up for a full account and skip the trial. Likely worth it though Review collected by and hosted on G2.com.

What recommendations would you give to someone considering this product?

Test it out. The free trial means you have no reason not to. Just beware it is limited to 100 responses

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Chris P.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Great features for survey tool

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

I liked some of the pre-built functionality of Survey Sparrow. The onboarding process guided me along the path I needed to go.

What is your favorite aspect of this product?

The onboarding was easy.

What do you dislike most about this product?

It may not be the right fit for everyone.

What recommendations would you give to someone considering this product?

Survey Sparrow is likely a better fit for niche industries compared to survey monkey or other similar tools.

Pros

Effective Service
Saves Time
Trustworthy
Efficient Service

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SurveySparrow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Role and User Management Enable different levels of access and permissions based on role.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Astin H.

Good price, easy to use & great features!

Likeliness to Recommend

Pros

Cody R.

Great for those who want more than Google Forms!

Likeliness to Recommend

Pros

Chris P.

Great features for survey tool

Likeliness to Recommend

Pros

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Feature Ratings

Multi-Channel Distribution

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Branching and Logic

Data Analysis and Visualization

Role and User Management

APIs and Integration

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training