


What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 99%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 96%
- Service Experience:
- 98%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Channel Distribution
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Branching and Logic
Data Analysis and Visualization
Role and User Management
APIs and Integration
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Astin H.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2021
Good price, easy to use & great features!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Fair pricing, easy customization, and can administer survey in different languages.
What is your favorite aspect of this product?
Ease of use and language translation.
What do you dislike most about this product?
I had some trouble with customizing skipping questions based on the previous answer.
What recommendations would you give to someone considering this product?
Choose the package that best suits your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Cody R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great for those who want more than Google Forms!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The ability to do customer branches and options while also having a free tier and interactive analytics
What is your favorite aspect of this product?
The ability to create branches based on a survey response or choice
What do you dislike most about this product?
Free trial response limit. I understand why they have it in place, so I can't blame them but it is something I wish was increased. So if you are needing to survey more then 100 people, you will need to sign up for a full account and skip the trial. Likely worth it though Review collected by and hosted on G2.com.
What recommendations would you give to someone considering this product?
Test it out. The free trial means you have no reason not to. Just beware it is limited to 100 responses
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Chris P.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2021
Great features for survey tool
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
I liked some of the pre-built functionality of Survey Sparrow. The onboarding process guided me along the path I needed to go.
What is your favorite aspect of this product?
The onboarding was easy.
What do you dislike most about this product?
It may not be the right fit for everyone.
What recommendations would you give to someone considering this product?
Survey Sparrow is likely a better fit for niche industries compared to survey monkey or other similar tools.
Pros
- Effective Service
- Saves Time
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
