
In Partnership With SelectHub

What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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In Partnership With SelectHub
SurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
90 Plan to Renew
2
Since last award
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 84%
- Service Experience:
- 84%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Recognition
Templates & Question Library
Audience Segmentation
Action Planning
Automatic Notifications
Dashboards and Visualization
Questionnaire Design/Survey Builder
Pulse Surveys
Analytics and Reporting
Benchmarking
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Han M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Easy to use, cost efficient
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The customizable survey experience was easy to build, without dev requirements. We liked that it integrated with a wide range of 3rd party tools.
What is your favorite aspect of this product?
User-friendly interface
What do you dislike most about this product?
I have no complaints about the product.
What recommendations would you give to someone considering this product?
SurveySparrow is a cost effective solution, and easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Lucas P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Integral Survey Solution
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
How clear it provides the results and compares expected results vs obtained results
What is your favorite aspect of this product?
Results deliverability is amazing
What do you dislike most about this product?
I would say that the way it was internally implemented at first was lacking in some areas
What recommendations would you give to someone considering this product?
Do it and so not hesitate to request assistance from Sparrow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Amit U.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2023
Effortless Surveys with SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
As a developer, I appreciate the platform's well-documented API, making integration a straightforward process. The chat-like interface engages users more effectively, and its sophisticated logic and mobile optimization ensure a seamless experience across devices. SurveySparrow's commitment to data security and compliance, along with its robust reporting and analytics features, makes it a top choice for developers aiming to create personalized, engaging surveys within their applications while maintaining data integrity and user privacy.
What is your favorite aspect of this product?
my favorite aspect of SurveySparrow is its developer-friendly approach. The well-documented API and integration capabilities make it incredibly easy to seamlessly incorporate surveys into applications and workflows. This not only saves development time but also allows for a more customized and efficient user experience. Additionally, the platform's emphasis on mobile optimization, conversational surveys, and advanced logic features align with modern development principles, enabling me to create engaging, responsive surveys that adapt to users' responses and device preferences.
What do you dislike most about this product?
find less appealing about SurveySparrow is the relatively limited level of advanced customization it offers. While it provides a user-friendly interface and a good range of customization options for surveys, there are certain scenarios where I wish for more fine-grained control over design and functionality. Additionally, while the platform's reporting and analytics features are robust, they could benefit from more advanced data visualization options and deeper insights, especially for developers aiming to extract complex patterns from survey data.
What recommendations would you give to someone considering this product?
First and foremost, developers should delve into the platform's API documentation to facilitate smooth integration into their applications. It's crucial to align your specific survey needs with SurveySparrow's strengths, such as its conversational survey approach and user-friendly interface. Additionally, take advantage of the platform's integration capabilities to streamline workflows and optimize surveys for mobile devices, ensuring broader reach. Regularly monitor and analyze survey data, keeping data security and compliance in mind, particularly for sensitive information
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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