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SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.8 /10
CX Score
7.8 /10
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In Partnership With SelectHub

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Category
SurveySparrow
7.8 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
93%
Strategy & Innovation:
84%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

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5% Negative
7% Neutral
88% Positive

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Reliable

Feature Ratings

Average 81

Social Recognition

88

Templates & Question Library

84

Audience Segmentation

84

Action Planning

83

Automatic Notifications

83

Dashboards and Visualization

82

Questionnaire Design/Survey Builder

82

Pulse Surveys

81

Analytics and Reporting

81

Benchmarking

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Quality of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

81

Ease of IT Administration

81

Business Value Created

80

Ease of Customization

79

Breadth of Features

77

Vendor Support

76

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

SurveySparrow Reviews

Han M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use, cost efficient

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

The customizable survey experience was easy to build, without dev requirements. We liked that it integrated with a wide range of 3rd party tools.

What is your favorite aspect of this product?

User-friendly interface

What do you dislike most about this product?

I have no complaints about the product.

What recommendations would you give to someone considering this product?

SurveySparrow is a cost effective solution, and easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lucas P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Integral Survey Solution

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

How clear it provides the results and compares expected results vs obtained results

What is your favorite aspect of this product?

Results deliverability is amazing

What do you dislike most about this product?

I would say that the way it was internally implemented at first was lacking in some areas

What recommendations would you give to someone considering this product?

Do it and so not hesitate to request assistance from Sparrow

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amit U.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Effortless Surveys with SurveySparrow

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

As a developer, I appreciate the platform's well-documented API, making integration a straightforward process. The chat-like interface engages users more effectively, and its sophisticated logic and mobile optimization ensure a seamless experience across devices. SurveySparrow's commitment to data security and compliance, along with its robust reporting and analytics features, makes it a top choice for developers aiming to create personalized, engaging surveys within their applications while maintaining data integrity and user privacy.

What is your favorite aspect of this product?

my favorite aspect of SurveySparrow is its developer-friendly approach. The well-documented API and integration capabilities make it incredibly easy to seamlessly incorporate surveys into applications and workflows. This not only saves development time but also allows for a more customized and efficient user experience. Additionally, the platform's emphasis on mobile optimization, conversational surveys, and advanced logic features align with modern development principles, enabling me to create engaging, responsive surveys that adapt to users' responses and device preferences.

What do you dislike most about this product?

find less appealing about SurveySparrow is the relatively limited level of advanced customization it offers. While it provides a user-friendly interface and a good range of customization options for surveys, there are certain scenarios where I wish for more fine-grained control over design and functionality. Additionally, while the platform's reporting and analytics features are robust, they could benefit from more advanced data visualization options and deeper insights, especially for developers aiming to extract complex patterns from survey data.

What recommendations would you give to someone considering this product?

First and foremost, developers should delve into the platform's API documentation to facilitate smooth integration into their applications. It's crucial to align your specific survey needs with SurveySparrow's strengths, such as its conversational survey approach and user-friendly interface. Additionally, take advantage of the platform's integration capabilities to streamline workflows and optimize surveys for mobile devices, ensuring broader reach. Regularly monitor and analyze survey data, keeping data security and compliance in mind, particularly for sensitive information

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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