SurveySparrow Logo
SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.5 /10
CX Score
7.5 /10
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SurveySparrow
7.5 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

5% Negative
7% Neutral
88% Positive

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Reliable

Feature Ratings

Average 82

Social Recognition

88

Templates & Question Library

85

Audience Segmentation

84

Action Planning

83

Automatic Notifications

83

Dashboards and Visualization

82

Questionnaire Design/Survey Builder

82

Pulse Surveys

81

Analytics and Reporting

81

Benchmarking

75

Vendor Capability Ratings

Average 80

Ease of Implementation

87

Usability and Intuitiveness

81

Quality of Features

81

Ease of Data Integration

81

Ease of IT Administration

80

Business Value Created

80

Ease of Customization

79

Breadth of Features

77

Vendor Support

76

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

73

SurveySparrow Reviews

Henry F.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Good program, efficient and very useful.

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

It is different from other programs because it is simple to use, and it has enabled me to rapidly and effectively build surveys that are both individualized and appealing to respondents.

What is your favorite aspect of this product?

Users of SurveySparrow may design surveys for a variety of objectives, including market research, customer satisfaction, and more. It comes pre-equipped with a number of different survey templates. This tool makes it simple to design surveys and receive responses from target audiences.

What do you dislike most about this product?

The SurveySparrow platform requires a paid subscription in order to access some features. In order to access superior research tools, we must pay for premium subscriptions. Other than that, this is a great platform overall.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to its comprehensive features, user-friendliness, and plenty of helpful features.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Roshan G.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product to start with

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Conversational interface - Survey questions are displayed in a chat-like interface rather than a traditional survey form. This makes responding more intuitive and engaging. Smart logic - Advanced skip logic and piping allows for more customized survey flows based on respondent answers. Reduces irrelevant questions. Mobile optimized - Fully responsive design across mobile, tablet, and desktop. Many surveys are completed on mobile so this is essential. Emojis and GIFs - Ability to add visual elements makes surveys more fun and brandable. Emojis can convey question intent.

What is your favorite aspect of this product?

The conversational interface - Mimicking chat makes the survey taking experience more interactive and natural. Advanced skip logic - Only seeing relevant questions tailored to each response reduces fatigue. Real-time analytics - Getting data analyzed instantly allows for quick insights and pivot if needed. Offline mode - Being able to collect responses offline enables research in remote areas with connectivity issues. Custom branding - Matching survey styling with existing brand identity makes it more professional. Ease of use - The intuitive interface means minimal training needed for researchers and participants.

What do you dislike most about this product?

Only supports basic question types - Lacks some more advanced question formats like slider, heat maps, grids, etc. which may limit survey design flexibility. Steep learning curve - The conversational UI and piping logic can have a more complex editing workflow compared to simpler survey builders. Could cause frustration for first-time users. Limited custom styling - While there are some branding options, SurveySparrow may not allow extensive visual customization for those wanting a highly tailored look.

What recommendations would you give to someone considering this product?

Try the free version first - Take advantage of the free plan to build and test a survey before committing to a paid subscription. This will allow you to evaluate the platform. Review question types - Make sure the available question formats suit your survey needs. The conversational UI relies heavily on text rather than things like photo and video questions. Plan your logic carefully - Think through skip patterns and piping early so they don't become overly complex. Map out flows on paper before building in the tool.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Clifton J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

SurveySparrow has an interactive UI and forms

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It helped me collect the necessary data in the shortest amount of time because it is intuitive and aesthetically pleasing.

What is your favorite aspect of this product?

Review submission is simple, and the benefits make it worthwhile for me to do so. I really like their logo. It's uncomplicated and perfectly represents the organization as a whole. It was simple to implement, and the results from my data collection efforts improved greatly as a result. I found it to be useful and will continue to implement it into future polls.

What do you dislike most about this product?

There are instances when the surveys seem redundant in comparison to others I've completed using SurveySparrow and elsewhere. While I appreciate the incentives for completing surveys, I believe that some improvements might be made to the questionnaires themselves.

What recommendations would you give to someone considering this product?

SurveySparrow solves the issue of finding worthwhile surveys to fill one's spare time with that also pay out rather well.

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Reliable

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