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SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.8 /10
CX Score
7.8 /10
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SurveySparrow
7.8 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

5% Negative
7% Neutral
88% Positive

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Reliable

Feature Ratings

Average 81

Social Recognition

88

Templates & Question Library

84

Audience Segmentation

84

Action Planning

83

Automatic Notifications

83

Dashboards and Visualization

82

Questionnaire Design/Survey Builder

82

Pulse Surveys

81

Analytics and Reporting

81

Benchmarking

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Quality of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

81

Ease of IT Administration

81

Business Value Created

80

Ease of Customization

79

Breadth of Features

77

Vendor Support

76

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

SurveySparrow Reviews

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Very easy to use once you know how. Recommended

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Efficient Service

Cons

  • Under Delivered

Ronak S.

  • Role: Consultant
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Does not innovate. BENEFITS & Price disappoint.

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Ease of use is much better seamless natural in front of Bucket.io Paperform and other survey tools

What is your favorite aspect of this product?

Ease of use for a simple survey

What do you dislike most about this product?

It does not cater to the market such as Bucket.io users who are digital marketers using surveys to build lists. It is restricted only to survey market.

What recommendations would you give to someone considering this product?

Your market is already clogged up with lots of similar benefits available in large quantities. There is no cheaper alternative to bucket.io and most marketers want the same technology at a much needed deserving desirable relaxed atmosphere price.

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Respectful

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Less Efficient Service

Amit U.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Quick UI and intuitive experience

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

I needed a quick and easy solution to construct surveys for non-scientific purposes, and Survey Sparrow more than delivered. I was really impressed with how Survey Sparrow was able to assist me in rapidly and efficiently achieving my objectives.

What is your favorite aspect of this product?

Its really intuitive and easy to use. I did not need any guide to start using it. In summary The user interface's simplicity, the variety of survey-based questions (quantitative and qualitative), and the convenience of reporting and data collection for individual and group analysis.

What do you dislike most about this product?

I found the pricing to be a little high end, but it seems worth it.

What recommendations would you give to someone considering this product?

If you are looking a tool to get your surveys done without any hassle, then it's definitely worth a try.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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