SurveySparrow Logo
SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.5 /10
CX Score
7.4 /10
Category
SurveySparrow
7.5 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Voice of the Customer category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

77 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

8% Negative
5% Neutral
87% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 77

Multi-Channel Data Collection

81

Questionnaire Design/Survey Builder

81

Alerts

77

Dashboards, Analytics and Reporting

76

Data Visualization

74

API Framework

73

Text Analytics

71

Sentiment Analytics

67

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

86

Breadth of Features

83

Ease of Implementation

82

Business Value Created

80

Quality of Features

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Vendor Support

75

Ease of Data Integration

75

Ease of IT Administration

73

Availability and Quality of Training

72

SurveySparrow Reviews

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Loris G.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

High quality solution

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Mostly ease of use and channel availability and utilisation, enabling faster implementation and deployment.

What is your favorite aspect of this product?

Customization and branding freedom, a fairly good selection of question formats, "softer" approach to surveys and good channel distribution

What do you dislike most about this product?

Reporting formats and contents could be more presentable and better developed. Pricing tiers should be more diverse.

What recommendations would you give to someone considering this product?

Overall, it's an excellent solution with few hiccups, can be easily recommended

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Farha T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Surveys turned from boring to fun and engaging.

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow stands out with its chat-like interface, making surveys experience personal and boosting engagement. it is visually appealing, consumer-pleasant, and inexpensive, imparting suitable records analysis however fewer integrations and restrained unfastened capabilities. recall it for engaging, cellular-pleasant surveys in which ease of use and a conversational method are key. It may not be ideal for complicated surveys or those desiring extensive integrations.

What is your favorite aspect of this product?

SurveySparrow's interactive features stand out the most. It makes research more interactive, enabling greater collaboration, better data, and broader access. This new approach sets it apart and is perhaps its greatest asset.

What do you dislike most about this product?

SurveySparrow is great, but if I could choose: Advanced features might be better for tech-savvy users; More education would help. Broader integration is ideal for those with existing technology.,But these are secondary to interactive, beautiful design and comprehensive information. SurveySparrow is perfect for real conversation with your audience!

What recommendations would you give to someone considering this product?

SurveySparrow knocks me out ( figuratively speaking!). It turned research from a chore into an interactive experience and my answers were great! These chat-like conversations work like magic and engage the participants. It's also a master design that allows you to customize it to fit your brand. Creating the survey was easy and my team was great to work with. Don't even get me started on data analysis - deep understanding of beautiful images? Sign up for me! Now, it's not perfect. Super complex searches with complex logic will require multiple platforms. But for most needs, SurveySparrow does a good job. Free plans let

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Inspires Innovation

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