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SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.5 /10
CX Score
7.4 /10
Category
SurveySparrow
7.5 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Voice of the Customer category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

77 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

8% Negative
5% Neutral
87% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 77

Multi-Channel Data Collection

81

Questionnaire Design/Survey Builder

81

Alerts

77

Dashboards, Analytics and Reporting

76

Data Visualization

74

API Framework

73

Text Analytics

71

Sentiment Analytics

67

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

86

Breadth of Features

83

Ease of Implementation

82

Business Value Created

80

Quality of Features

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Vendor Support

75

Ease of Data Integration

75

Ease of IT Administration

73

Availability and Quality of Training

72

SurveySparrow Reviews

M. Carlos P.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

You can build a survey very fast and easy

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

This offer a trial, which you can realize about its features and test if this can fit to our projects

What is your favorite aspect of this product?

Surveys builder and analytics

What do you dislike most about this product?

I would like a product for personal project, as freelancer

What recommendations would you give to someone considering this product?

This is very nice and its easy to use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Ana V.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

EASY STARTING OPTION FOR CX

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

customer support

What is your favorite aspect of this product?

EASY TO USE

What do you dislike most about this product?

I MISSED SOME FEATURES

What recommendations would you give to someone considering this product?

CONTACT A SALES REPRESENTATIVE TO HAVE ALL THE INFORMATION

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Under Delivered
  • Security Frustrates
  • Inhibits Innovation

Rangga S.

  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The Revolutionary Survey Software is here

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Its conversational survey brings survey-filling experience to the next level. Make it just like a real-life conversation and increase engagement.

What is your favorite aspect of this product?

Nice and clean user interface. Feature rich and clear work flow make the survey making process a lot more fun and easier.

What do you dislike most about this product?

I used to request for new feature to be implemented in Survey Sparrow and they make it happen. Also they have responsive customer support. So, there's nothing to dislike

What recommendations would you give to someone considering this product?

If you are looking for more engaging way to collect feedback with beautiful and clean user interface. Survey Sparrow will fulfill your need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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