

What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
77 Plan to Renew
3
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Channel Data Collection
Questionnaire Design/Survey Builder
Alerts
Dashboards, Analytics and Reporting
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews

M. Carlos P.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Feb 2022
You can build a survey very fast and easy
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
This offer a trial, which you can realize about its features and test if this can fit to our projects
What is your favorite aspect of this product?
Surveys builder and analytics
What do you dislike most about this product?
I would like a product for personal project, as freelancer
What recommendations would you give to someone considering this product?
This is very nice and its easy to use
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.

Ana V.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2022
EASY STARTING OPTION FOR CX
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
customer support
What is your favorite aspect of this product?
EASY TO USE
What do you dislike most about this product?
I MISSED SOME FEATURES
What recommendations would you give to someone considering this product?
CONTACT A SALES REPRESENTATIVE TO HAVE ALL THE INFORMATION
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Under Delivered
- Security Frustrates
- Inhibits Innovation
Please tell us why you think this review should be flagged.
Rangga S.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Feb 2022
The Revolutionary Survey Software is here
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Its conversational survey brings survey-filling experience to the next level. Make it just like a real-life conversation and increase engagement.
What is your favorite aspect of this product?
Nice and clean user interface. Feature rich and clear work flow make the survey making process a lot more fun and easier.
What do you dislike most about this product?
I used to request for new feature to be implemented in Survey Sparrow and they make it happen. Also they have responsive customer support. So, there's nothing to dislike
What recommendations would you give to someone considering this product?
If you are looking for more engaging way to collect feedback with beautiful and clean user interface. Survey Sparrow will fulfill your need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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