SurveySparrow Logo
SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.5 /10
CX Score
7.4 /10
Category
SurveySparrow
7.5 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Voice of the Customer category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

77 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

8% Negative
5% Neutral
87% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 77

Multi-Channel Data Collection

81

Questionnaire Design/Survey Builder

81

Alerts

77

Dashboards, Analytics and Reporting

76

Data Visualization

74

API Framework

73

Text Analytics

71

Sentiment Analytics

67

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

86

Breadth of Features

83

Ease of Implementation

82

Business Value Created

80

Quality of Features

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Vendor Support

75

Ease of Data Integration

75

Ease of IT Administration

73

Availability and Quality of Training

72

SurveySparrow Reviews

Romina J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Improve the experience with customers.

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It has proven to be the best platform that allows us to create an incredible experience with our clients, thanks to its excellent functions we have managed to create surveys, create better performance in our organization, create a design that imposes an excellent brand that helps to provide a very proactive in clients, allows us to manage and create automated tickets, allows us to identify the underlying patterns of trends and prioritize the challenges that are striking for our clients.

What is your favorite aspect of this product?

It is one of the best platforms to create surveys and conversations with customers, it has an excellent user interface through which conversations can be carried out perfectly, it allows organizations to create an incredible experience using a chat, it is an incredible platform that It has functions and features that help create a visual analysis of text and statistics, it has an excellent library of questions, it allows you to manage all comments, surveys, customer experience with our product, comments, whether negative Positive or neutral, SurveySparrow is the best platform for email marketing.

What do you dislike most about this product?

We have not really found any disadvantage in this platform, it has excellent solutions that allow us to improve the customer experience, create a better product and increase the experience of all our employees or work staff, it is a tool that is completely adapted to our needs. workflow, it has great integrations like salesforce, Microsoft teams, Slack among others, it has really allowed us to be able to create unified conversations, keep track of all the trends and create great visual dashboards,

What recommendations would you give to someone considering this product?

It is the best platform that we have used to create surveys, it has an excellent executive dashboard, it allows us to manage our entire audience and create surveys that are attractive to our clients, it allows us to design recurring surveys, create conversations through chat, and manage a better completely personalized workflow, it has an extensive knowledge base, it provides us with excellent answers to optimize all our tasks, thanks to its artificial intelligence technology it provides us with information, so that our organization can understand and solve the problems that entails the experience of our customers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

David S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Robust solution for data collection

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow is a robust data collection solution to feed diverse business investigations, with deep and detailed analysis of the input data. It stands out for allowing the creation of very attractive and especially intelligent surveys, programmed by multiple logical blocks. Provides versatile customization options that can be quickly tailored to current research parameters and variables.

What is your favorite aspect of this product?

It has a very intuitive user interface and the creation of surveys is very fast and easy. It has a rich gallery of themes for quick selection and also allows you to create your own theme that suits the study to be carried out. It is easily integrated into the main applications of daily use in the organization. It allows you to receive the survey reports on a scheduled basis in our inbox.

What do you dislike most about this product?

Its cost must be considered, which is significantly high compared to similar platforms. You need to incorporate tutorials and documentation to handle its functions more quickly.

What recommendations would you give to someone considering this product?

This platform has all the characteristics to obtain ordered data to design the best marketing strategies. I recommend its implementation.

Pros

  • Respectful
  • Acts with Integrity
  • Generous Negotitation
  • Friendly Negotiation

Rajeev B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

With multilingual surveys, SurveySparrow is great.

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

You can launch multilingual surveys, not just English. This can be crucial as part of your international SEO. Readymade templates are beautiful and saves a ton of time while also generating new ideas relevant to the niche. Surveys load fast on WordPress sites of ours. Reports are insightful with visualizations. There is rapid customer support in case of any issue. Feature rich surveys. Almost all the available features that you can expect such as multipage surveys, NPS surveys, integration with third parties such as zapier available.

What is your favorite aspect of this product?

Multilingual surveys. This is something missed on our other choice of online form builder for our WordPress sites that too supports surveys.

What do you dislike most about this product?

If surveys can be prepared on Android smartphones as well the way we design easily on desktop/laptop.

What recommendations would you give to someone considering this product?

Sky is the limit.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

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