SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.6 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Multi-Channel Distribution

89

Templates & Question Library

89

Questionnaire Design/Survey Builder

88

Collaboration

87

Multi-Media Support

87

Customizable Branding

87

Branching and Logic

86

Data Analysis and Visualization

85

Role and User Management

85

APIs and Integration

85

3rd-Party Integrations

83

Vendor Capability Ratings

Average 85

Business Value Created

88

Usability and Intuitiveness

87

Quality of Features

86

Product Strategy and Rate of Improvement

85

Ease of Implementation

85

Breadth of Features

85

Vendor Support

84

Ease of IT Administration

84

Ease of Customization

83

Ease of Data Integration

83

Availability and Quality of Training

81

SurveySparrow Reviews

Ankita S.

  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic survey builder!

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Ease of use & great UX.

What is your favorite aspect of this product?

Surveys created in surveysparrow are super engaging which helps prevent drops from surveys

What do you dislike most about this product?

Plugins can be costly

What recommendations would you give to someone considering this product?

Engage your customers with great surveys. Its super easy to use as well!

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Altruistic

Lucas P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Integral Survey Solution

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

How clear it provides the results and compares expected results vs obtained results

What is your favorite aspect of this product?

Results deliverability is amazing

What do you dislike most about this product?

I would say that the way it was internally implemented at first was lacking in some areas

What recommendations would you give to someone considering this product?

Do it and so not hesitate to request assistance from Sparrow

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ann J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Features and limitations of SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow presents questions in a conversational format, which makes it more engaging and personalized for respondents.

What is your favorite aspect of this product?

SurveySparrow is easy to use

What do you dislike most about this product?

SurveySparrow has limited integrations.

What recommendations would you give to someone considering this product?

One needs to consider the features that are most important to their business and ensure that SurveySparrow meet those needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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