SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.6 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Multi-Channel Distribution

89

Templates & Question Library

89

Questionnaire Design/Survey Builder

88

Collaboration

87

Multi-Media Support

87

Customizable Branding

87

Branching and Logic

86

Data Analysis and Visualization

85

Role and User Management

85

APIs and Integration

85

3rd-Party Integrations

83

Vendor Capability Ratings

Average 85

Business Value Created

88

Usability and Intuitiveness

87

Quality of Features

86

Product Strategy and Rate of Improvement

85

Ease of Implementation

85

Breadth of Features

85

Vendor Support

84

Ease of IT Administration

84

Ease of Customization

83

Ease of Data Integration

83

Availability and Quality of Training

81

SurveySparrow Reviews

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Utkarsh G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Boosts Response Rates with Conversational Surveys

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow stands out because it makes surveys feel more like a conversation rather than a boring form, which encourages more people to respond. It also has smart automation and customization options, so businesses can create surveys that fit their needs perfectly. You can share surveys through email, websites, mobile, and social media, reaching more people easily. Plus, its reporting tools help you quickly understand feedback with real-time insights. It also connects smoothly with other business tools, making it easy to collect and use data without extra work.

What is your favorite aspect of this product?

I love how it makes surveys feel more like a conversation instead of a boring form, which encourages more people to respond. It’s easy to set up smart question flows and automation, so surveys adjust based on answers, saving time and effort. You can also share surveys across different platforms, like email, websites, and social media, making it super convenient. Plus, the reports give clear insights, helping businesses make better decisions.

What do you dislike most about this product?

SurveySparrow is a great tool, but some of its best features, like advanced reports and customization, are only available in the more expensive plans, which might not be ideal for smaller businesses. While it connects with many other tools, some integrations take extra steps to set up. Also, even though it’s easy to use, new users might need some time to learn all the features and make the most of it.

What recommendations would you give to someone considering this product?

If you're thinking about using SurveySparrow, definitely try out its conversational surveys—they’re great for getting more people to respond. Spend some time learning about its automation features because they can save you a lot of effort when managing surveys. Also, make sure to pick the right plan that fits your needs, so you’re not paying for features you don’t need. If you plan to connect it with other tools, be ready to spend a little time setting that up. Lastly, the reports are easy to use, and they can give you helpful insights to make better decisions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yinne L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Enhanced security features to protect data privacy

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

User-friendly and easy-to-use interface. Offers a wide variety of customizable survey templates. Allows for scheduling automatic surveys. Monitors and analyzes data in detail and in real time.

What is your favorite aspect of this product?

Ease of use and the ability to create visually appealing surveys. The option to schedule automatic surveys to collect data on a regular basis. Detailed real-time data analysis for faster and more effective decision making. Provides the option to collect anonymous feedback. Offers free and paid versions, adapting to the needs of each user.

What do you dislike most about this product?

The free version has limitations on the number of answers and questions in surveys. Some advanced features are only available in the paid version. It can be expensive for companies with limited budgets.

What recommendations would you give to someone considering this product?

Use SurveySparrow to collect information from customers, employees, or internal users. Leverage data analytics tools to improve processes and make more informed decisions. Customize surveys to get more specific and detailed results.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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