


What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Channel Distribution
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Branching and Logic
Data Analysis and Visualization
Role and User Management
APIs and Integration
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Dmytro V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Easy-to-use online survey platform
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.
What is your favorite aspect of this product?
SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.
What do you dislike most about this product?
Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.
What recommendations would you give to someone considering this product?
It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Utkarsh G.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Boosts Response Rates with Conversational Surveys
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow stands out because it makes surveys feel more like a conversation rather than a boring form, which encourages more people to respond. It also has smart automation and customization options, so businesses can create surveys that fit their needs perfectly. You can share surveys through email, websites, mobile, and social media, reaching more people easily. Plus, its reporting tools help you quickly understand feedback with real-time insights. It also connects smoothly with other business tools, making it easy to collect and use data without extra work.
What is your favorite aspect of this product?
I love how it makes surveys feel more like a conversation instead of a boring form, which encourages more people to respond. It’s easy to set up smart question flows and automation, so surveys adjust based on answers, saving time and effort. You can also share surveys across different platforms, like email, websites, and social media, making it super convenient. Plus, the reports give clear insights, helping businesses make better decisions.
What do you dislike most about this product?
SurveySparrow is a great tool, but some of its best features, like advanced reports and customization, are only available in the more expensive plans, which might not be ideal for smaller businesses. While it connects with many other tools, some integrations take extra steps to set up. Also, even though it’s easy to use, new users might need some time to learn all the features and make the most of it.
What recommendations would you give to someone considering this product?
If you're thinking about using SurveySparrow, definitely try out its conversational surveys—they’re great for getting more people to respond. Spend some time learning about its automation features because they can save you a lot of effort when managing surveys. Also, make sure to pick the right plan that fits your needs, so you’re not paying for features you don’t need. If you plan to connect it with other tools, be ready to spend a little time setting that up. Lastly, the reports are easy to use, and they can give you helpful insights to make better decisions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Yinne L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2025
Enhanced security features to protect data privacy
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
User-friendly and easy-to-use interface. Offers a wide variety of customizable survey templates. Allows for scheduling automatic surveys. Monitors and analyzes data in detail and in real time.
What is your favorite aspect of this product?
Ease of use and the ability to create visually appealing surveys. The option to schedule automatic surveys to collect data on a regular basis. Detailed real-time data analysis for faster and more effective decision making. Provides the option to collect anonymous feedback. Offers free and paid versions, adapting to the needs of each user.
What do you dislike most about this product?
The free version has limitations on the number of answers and questions in surveys. Some advanced features are only available in the paid version. It can be expensive for companies with limited budgets.
What recommendations would you give to someone considering this product?
Use SurveySparrow to collect information from customers, employees, or internal users. Leverage data analytics tools to improve processes and make more informed decisions. Customize surveys to get more specific and detailed results.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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