


What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Channel Distribution
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Branching and Logic
Data Analysis and Visualization
Role and User Management
APIs and Integration
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Great product, even better customer service!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Mark H.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2021
Surveys done right!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The feature set is incredible and continues to expand. Clear documentation, active user community. The “Sparrow” is consistently used in marketing campaigns and corporate branding.
What is your favorite aspect of this product?
Quality over quantity. Robust platform with stellar support. Experienced leadership. Alway nice when things just work ✅
What do you dislike most about this product?
There is no the to dislike “most”. There is always room for improvement in any company. SurveySparrow is no exception to this rule and they are well aware of this. Included functionality per different tier/plan could be made even more clear. Is being worked already.
What recommendations would you give to someone considering this product?
Sign up for SurveySparrow’s 14 day free trial and schedule your calendar accordingly. As with every products, there is a learning curve. While it is not necessarily steep in SurveySparrow’s case (plenty of documentation and their support team ready to assist), don’t start exploring the system in day 12 of the trial period…
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dakshita D.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
User Experience
What is your favorite aspect of this product?
Customized templates
What do you dislike most about this product?
Bit Pricey
What recommendations would you give to someone considering this product?
Make it a little bit more affordable for students and learners
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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