SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.6 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Multi-Channel Distribution

89

Templates & Question Library

89

Questionnaire Design/Survey Builder

88

Collaboration

87

Multi-Media Support

87

Customizable Branding

87

Branching and Logic

86

Data Analysis and Visualization

85

Role and User Management

85

APIs and Integration

85

3rd-Party Integrations

83

Vendor Capability Ratings

Average 85

Business Value Created

88

Usability and Intuitiveness

87

Quality of Features

86

Product Strategy and Rate of Improvement

85

Ease of Implementation

85

Breadth of Features

85

Vendor Support

84

Ease of IT Administration

84

Ease of Customization

83

Ease of Data Integration

83

Availability and Quality of Training

81

SurveySparrow Reviews

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Great product, even better customer service!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Surveys done right!

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

The feature set is incredible and continues to expand. Clear documentation, active user community. The “Sparrow” is consistently used in marketing campaigns and corporate branding.

What is your favorite aspect of this product?

Quality over quantity. Robust platform with stellar support. Experienced leadership. Alway nice when things just work ✅

What do you dislike most about this product?

There is no the to dislike “most”. There is always room for improvement in any company. SurveySparrow is no exception to this rule and they are well aware of this. Included functionality per different tier/plan could be made even more clear. Is being worked already.

What recommendations would you give to someone considering this product?

Sign up for SurveySparrow’s 14 day free trial and schedule your calendar accordingly. As with every products, there is a learning curve. While it is not necessarily steep in SurveySparrow’s case (plenty of documentation and their support team ready to assist), don’t start exploring the system in day 12 of the trial period…

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dakshita D.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use, but a bit pricey

Likeliness to Recommend

7 /10

What differentiates SurveySparrow from other similar products?

User Experience

What is your favorite aspect of this product?

Customized templates

What do you dislike most about this product?

Bit Pricey

What recommendations would you give to someone considering this product?

Make it a little bit more affordable for students and learners

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

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