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Salesforce.com Inc

Tableau CRM Analytics

Composite Score

7.8 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

Company Details

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Customer Intelligence category

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0 Top Rated Capabilities

2 Top Rated Features

2024

Conflict Resolution

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

1% Negative

15% Neutral

84% Positive

Pros

Acts with Integrity
Respectful
Saves Time
Security Protects

Feature Ratings

Average 81

Audience Segmentation

Audience Demographics

Predictive Analytics

API Framework

Conversion Analysis

Real Time Workflow Automation

Customer Journey Modelling

Metadata Management

Data Visualization

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Sales Analytics

Score 8.4

View Tableau CRM Analytics in this category (opens in a new tab)

Business Intelligence & Analytics - Midmarket

Score 8.1

View Tableau CRM Analytics in this category (opens in a new tab)

Tableau CRM Analytics Reviews

Tharanka S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Nice and easy to use

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Its mobile capabilities are good

What is your favorite aspect of this product?

Its interactive dashboard specially for business users

What do you dislike most about this product?

Price is too high

What recommendations would you give to someone considering this product?

Good product and help should be improved

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nicole G.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

We follow our projects with Tableau CRM

Likeliness to Recommend

10 /10

What differentiates Tableau CRM Analytics from other similar products?

This is a major step in our plan to eliminate traditional reporting and make Salesforce our company's data hub. For the time being, we are only using it to replace our previous reports and to acquire raw statistics. Our long-term goal is to make this our primary analytics platform for studying patterns and making predictions.

What do you dislike most about this product?

One issue I have with it is that clicking on a link in the information article takes you to a different tab, which means you lose hours of work since you are either signed out or disconnected from Salesforce. As an additional issue that requires improvement, it takes a few minutes for responses from clients or emails to show up, and you have to refresh several times before you can see them. This causes customers frustration, especially when you're in the middle of a talk with a customer.

What recommendations would you give to someone considering this product?

This is an excellent application that displays reports nicely for modest data amounts and on-the-go dashboards. The product's learning curve is steep, although it's not quite as steep as some other data visualization tools. The simplest approach to utilize the tool is to integrate it into an existing Salesforce platform. I advocate this method above others that report on top of Salesforce data.

Pros

Reliable
Unique Features
Efficient Service
Inspires Innovation

Prateek P.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Good product easy to use

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Automation of CRM and the quick easy to use features is the best part

What is your favorite aspect of this product?

The customer Relationship Management features provided gives a good help in managing the relations.

What do you dislike most about this product?

Takes time to get used to. Hard for new users to start.

What recommendations would you give to someone considering this product?

Native solution. The best of salesforce and tableau together. Really much more powerful than dashboards with the filter drop down

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tableau CRM Analytics

What is Tableau CRM Analytics?

Company Details

Need Assistance?

Awards & Recognition

Tableau CRM Analytics Ratings

84 Likeliness to Recommend

2 Since last award

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Tableau CRM Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Analytics

Business Intelligence & Analytics - Midmarket

Tableau CRM Analytics Reviews

Tharanka S.

Nice and easy to use

Likeliness to Recommend

Pros

Nicole G.

We follow our projects with Tableau CRM

Likeliness to Recommend

Pros

Prateek P.

Good product easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Audience Segmentation

Audience Demographics

Predictive Analytics

API Framework

Conversion Analysis

Real Time Workflow Automation

Customer Journey Modelling

Metadata Management

Data Visualization

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support