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TeamViewer

TeamViewer Remote

Composite Score

9.0 /10

CX Score

9.3 /10

191 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 84

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobile Management

Score 8.0

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TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Olga W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

The Remote Control Wizardry

Likeliness to Recommend

8 /10

What differentiates TeamViewer Remote from other similar products?

What sets it apart is the seamless integration of remote control, file transfer, and video conferencing

What is your favorite aspect of this product?

The remote control functionality is an absolute wizardry moment. The ability to take control, share screens, and collaborate in real-time makes it a superhero cape for IT support and collaborative projects alike.

What do you dislike most about this product?

The occasional connection hiccup during intense sessions. While it's rare, a smoother experience during high-stakes moments would be the cherry on top

What recommendations would you give to someone considering this product?

For those considering TeamViewer, my advice is to embrace its superhero capabilities fully.

Pros

Efficient Service
Saves Time
Transparent
Friendly Negotiation

Rushan K.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Simple and intuitive, offers extreme value.

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

The simple and intuitive ui, the value that the product provides for free and the reliability that comes with the brand just stands out from its competitors. This is the first software that comes to mind when i want to do remote desktop viewing.

What is your favorite aspect of this product?

Its simplicity and usability, its just one code that you need to enter on both the desktops and your remote desktop environment is setup and ready to go. Plus if you have a good internet connection then the performance is quite good too.

What do you dislike most about this product?

Well, there's not much to dislike, however the only inconvenience that i faced was with OS level shortcuts, TeamViewer is by default treated as an application on the host OS, so its difficult to perform an OS level shortcut on the target desktop, which kind of slows down the workflow. I would like if there was an option to override the host desktop and prioritise the remote desktop.

What recommendations would you give to someone considering this product?

TeamViewer quite some amount of internet bandwidth if you want to get the optimal experience so make sure that you have enough of it, and be careful about anything critical in the background, which could potentially be affected.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Samantha C.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Teamviewer is a great remote connect option p2p

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Easy and free way to remote connect with a colleagues computer for tech help.

What is your favorite aspect of this product?

The software works great and is a great value

What do you dislike most about this product?

No longer free option

What recommendations would you give to someone considering this product?

Great p2p computer management software for those who need tech help etc. Sign in with passcode so it is secure and access only allowed with password one time.

Pros

Reliable
Enables Productivity
Trustworthy
Client Friendly Policies

TeamViewer Remote

What is TeamViewer Remote?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer Remote Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

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TeamViewer Remote Reviews

Olga W.

The Remote Control Wizardry

Likeliness to Recommend

Pros

Rushan K.

Simple and intuitive, offers extreme value.

Likeliness to Recommend

Pros

Samantha C.

Teamviewer is a great remote connect option p2p

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization