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TeamViewer

TeamViewer Remote

Composite Score

9.0 /10

CX Score

9.3 /10

191 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 84

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobile Management

Score 8.0

View TeamViewer Remote in this category (opens in a new tab)

TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Lise-Mari L.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great for receiving remote support from IT Teams.

Likeliness to Recommend

6 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer allows remote access across various devices, including PCs, smartphones, and tablets.

What is your favorite aspect of this product?

It offers robust remote support capabilities, including session recording, session analytics, and multi-user support sessions. This makes it easier to manage IT support cases and collaborate with other experts

What do you dislike most about this product?

The occasional lag and slow performance, especially when connecting to remote devices over long distances or with poor internet connections.

What recommendations would you give to someone considering this product?

Attend courses on how to use this product to ensure you make use of all it's features effectively.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

abhishek g.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Reliable remote support tool

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Cross-platform compatibility, high security standards, and robust remote support capabilities for both personal and business use.

What is your favorite aspect of this product?

Its seamless remote access across different devices and operating systems, ensuring smooth support and collaboration no matter the platform.

What do you dislike most about this product?

Its pricing structure, which can be costly for small businesses or individual users needing advanced features.

What recommendations would you give to someone considering this product?

I recommend specific remote access needs and ensuring that the pricing plan aligns with the features you require, as Team-Viewer offers a wide range of options based on usage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Angel R.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Top easiest software with top performance enhace

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

The transparency of cost architecture and the client success management.

What is your favorite aspect of this product?

Is very easy to use and it can cover a lot of the operations from a lot of industries

What do you dislike most about this product?

TeamViewer could improve performance on slow connections, add advanced security features like biometric authentication, simplify its interface for non-technical users, expand integrations with business tools, optimize mobile device control, offer automated support workflows, and provide more flexible pricing plans to better suit small businesses and freelancers.

What recommendations would you give to someone considering this product?

Before buying TeamViewer, consider its cost, which can be high for smaller businesses, and if it aligns with your security needs. Ensure it has the necessary features for your intended use, integrates with your tools, and performs well with your internet speed. Its interface can be complex, so think about user-friendliness and training needs. Also, check if the customer support meets your expectations.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

TeamViewer Remote

What is TeamViewer Remote?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer Remote Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

Digital Transformation in F1: Inside the Mercedes-AMG PETRONAS Factory

TeamViewer Remote Reviews

Lise-Mari L.

Great for receiving remote support from IT Teams.

Likeliness to Recommend

Pros

abhishek g.

Reliable remote support tool

Likeliness to Recommend

Pros

Angel R.

Top easiest software with top performance enhace

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization