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TeamViewer

TeamViewer Remote

Composite Score

9.0 /10

CX Score

9.3 /10

191 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 84

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobile Management

Score 8.0

View TeamViewer Remote in this category (opens in a new tab)

TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Nadiya N.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Performance disappoints

Likeliness to Recommend

6 /10

What differentiates TeamViewer Remote from other similar products?

I have not used alternative products

What is your favorite aspect of this product?

It is good product, but has a room to enhance

What do you dislike most about this product?

Performance is not the best

What recommendations would you give to someone considering this product?

I recommend to search and analyze alternatives

Pros

Efficient Service
Respectful
Continually Improving Product
Reliable

Mohammad K.

Role: Information Technology
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

The system is fast

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Affordable and secure remote access solution that reduced operational costs and enhanced service continuity for our business. I have used to help employees walk through device issues or directly take control of it because TeamViewer makes any device accessible at any time and from anywhere

What is your favorite aspect of this product?

The access and control on TeamViewer are unrivaled. We share desktops, remotely control devices, manage files, remote printing, mobile management, and more.

What do you dislike most about this product?

TeamViewer is a little complex to understand at the start and there are resolution adjustment issues when remotely accessing and making changes to remote desktop files and systems

What recommendations would you give to someone considering this product?

There is no hassle of installing applications on your devices, and it can be done conveniently with TeamViewer. It is a powerful remote desktop software that you can use for sharing screens and remote controlling devices

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Best tool for remote access and control

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

We maximized remote workforce productivity with TeamViewer remote access and support. Enabled dispersed teams to remote into the devices they need, the moment they need them, without requiring a VPN

What is your favorite aspect of this product?

It ensures secure remote support that includes multi-factor authentication and advanced encryption. It allows us to manage files, print documents and transfer data once the connection is established

What do you dislike most about this product?

Make it easier to establish secure connections even when the internet connection is poor to allow us offer users remote support solutions in just a few seconds no matter their location

What recommendations would you give to someone considering this product?

Rather than talking through steps with a frustrated user, an administrator can log in and take over their computer through TeamViewer Remote Management solution. This is a huge timesaver and can alleviate technical and security problems created by inexperienced users

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

TeamViewer Remote

What is TeamViewer Remote?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer Remote Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

Digital Transformation in F1: Inside the Mercedes-AMG PETRONAS Factory

TeamViewer Remote Reviews

Nadiya N.

Performance disappoints

Likeliness to Recommend

Pros

Mohammad K.

The system is fast

Likeliness to Recommend

Pros

John K.

Best tool for remote access and control

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization