TeamViewer Remote Logo Award Winner Product Badge
TeamViewer Remote Logo Award Winner Product Badge
TeamViewer

TeamViewer Remote

Composite Score
9.0 /10
CX Score
9.3 /10
TeamViewer Remote
9.0 /10

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Remote Control

87

Discovery

85

Network Management

84

Endpoint Backup

83

Process Automation

83

Real User Monitoring

83

Ransomware Recovery and Removal

83

Patch Management

82

Anti Malware Signature Detection

81

Support for IoT Devices

81

Mobile Device Management

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Ease of IT Administration

84

Usability and Intuitiveness

84

Quality of Features

83

Breadth of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

79

TeamViewer Remote Reviews

Haritha C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Awesome remote connecting software

Likeliness to Recommend

8 /10

What differentiates TeamViewer Remote from other similar products?

I have been using teamviewer for about three years.  In my company I’m working as a remote digital marketing executive,  so I need to collaborate actively and perfectly even if it is work at home.  I have tried too many software for remote accessing like this before.  Firstly I would like to say about the user interface of the teamviewer platform as it is very easy to handle for a child.  We can easily connect with another user with the help of a unique ID provided by the platform. It has all required features that needs to be included in a remote control platform.

What is your favorite aspect of this product?

• Remote Desktop: Access your computer from anywhere in the world. • Remote Access: Give or receive remote support without any headaches. • Secure Unattended Access: TeamViewer provides unattended access to your computer, even if it is turned off!

What do you dislike most about this product?

I am unable to find a mistake from this platform.  But being frank I would like to say that,  I just felt that the remote control might be bit slow in poor network when compared to  faster speed network.  I don’t know whether it’s a problem regarding my laptop or my network connection.  But it is very difficult to access somebody's desktop or devices when you are under a poor network because it’s lagging very well.

What recommendations would you give to someone considering this product?

You should have stable and fast internet connection.

Pros

  • Generous Negotitation
  • Transparent
  • Continually Improving Product
  • Reliable

Vladyslav A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great software to help remotely

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer is an old player and everybody knows about it, it works great, very easy to set-up and to use. No need of training, just a few clicks and you're ready to go.

What is your favorite aspect of this product?

The easy way of setting up the software in a new computer

What do you dislike most about this product?

Sometimes a new user can get lost between all the options

What recommendations would you give to someone considering this product?

Definitely consider this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanjeet A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

One of the most effective remote control tool

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Using the software is child's play. Both for the technician who has never used Teamviewer and for the end customer, it is very easy to guide a novice user to give us a hand on his PC. The tool includes a wide range of features (file transfer, chat, device/server management) and after using a dozen tools, this one is the best.

What is your favorite aspect of this product?

Optimization of the time to take control of the computer, with the quick support function, we were able to put a client directly on our website and it takes less than 5 minutes to guide the user to download teamviewer, retrieve the codes and take control of the computer even for a novice user!

What do you dislike most about this product?

Perhaps the price may hold some back, as the solution has a significant cost. However, we adopted the solution without hesitation in view of the benefits and the savings made, especially in terms of ease of use and time spent.

What recommendations would you give to someone considering this product?

With over 12 years of experience, I have tested a dozen remote control software. Teamviewer is without a doubt the best, if your budget allows it, do not hesitate!

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Enables Productivity

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