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TeamViewer

TeamViewer Remote

Composite Score

9.0 /10

CX Score

9.3 /10

191 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 84

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

View TeamViewer Remote in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer Remote in this category (opens in a new tab)

Enterprise Mobile Management

Score 8.0

View TeamViewer Remote in this category (opens in a new tab)

TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Jasveen Kaur K.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use, gets the job done

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

It is very popular software for remote management, many people use it at personal level.

What is your favorite aspect of this product?

It helps remote manage your device very quickly. Works with multiple Operating Systems

What do you dislike most about this product?

It can get very slow sometimes even with a fast internet service

What recommendations would you give to someone considering this product?

For personal use it is probably the best software out there, for commercial use, get a detailed demo of all the features

Pros

Reliable
Appreciates Incumbent Status
Helps Innovate
Enables Productivity

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2022

One Of The Best Remote Access Tool

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

Ka Ho K T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Quick and easy connection.

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

Quick and easy connection, does a good job of allowing us to connect to other computers to access certain data, provides good computer-to-computer support. Integrates with other platforms like Avira Exchange Security, Cherwell Service Management, Jira, Microsoft Azure, Microsoft Outlook, Salesforce Service Cloud, ect.

What is your favorite aspect of this product?

I like it because it provides a secure connection to access certain data from one computer to another computer. . Audio/video quality is good. Screen sharing is fast, messaging and conference calls are easy.,

What do you dislike most about this product?

I am satisfied with the services offered by TeamViewer, it is a remote platform for secure connectivity.

What recommendations would you give to someone considering this product?

TeamViewer is recommended for small teams that want to manage daily remote support requests. It also offers other functionalities such as chat tools, file transfer and whiteboarding, remote audio and video, high definition VoIP and session recording.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

TeamViewer Remote

What is TeamViewer Remote?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer Remote Ratings

91 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

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TeamViewer Remote Reviews

Jasveen Kaur K.

Easy to use, gets the job done

Likeliness to Recommend

Pros

One Of The Best Remote Access Tool

Likeliness to Recommend

Pros

Ka Ho K T.

Quick and easy connection.

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Discovery

Network Management

Endpoint Backup

Process Automation

Real User Monitoring

Ransomware Recovery and Removal

Patch Management

Anti Malware Signature Detection

Support for IoT Devices

Mobile Device Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization