What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Support category

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TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 84

Remote Support

88

Remote Control

87

Attended and Unattended Remote Access

84

Role-Based Access Controls

81

Discovery

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Breadth of Features

81

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

76

TeamViewer Remote Reviews

Emotonha P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable, Secure, and Scalable Remote Support.

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

What differentiates TeamViewer Remote from other similar products is, its ability to support cross-platform remote access, including mobile and IoT devices, combined with strong security features like MFA and audit logging, sets it apart. Furthermore, it also performs reliably even on low bandwidth connections, which many competitors struggle with.

What is your favorite aspect of this product?

My favorite aspect of TeamViewer Remote product, based on my extensive background are the unattended remote access and seamless remote session control features. They allow IT support teams to work efficiently without disrupting the user and help resolve issues faster. These features are extremely valuable for day-to-day IT support operations.

What do you dislike most about this product?

What I dislike most about this product is that the web conferencing and collaboration tools are limited compared to dedicated platforms. Also, some advanced features require separate modules or licensing, which can increase overall cost for growing teams.

What recommendations would you give to someone considering this product?

Drawing on my deep knowledge and expertise, the recommendations I would give to someone considering this product are, Ensure you evaluate the license tier that best matches your needs. Start with a trial, test features across devices, and assess your long-term support strategy. It's ideal for teams needing secure, scalable, and reliable remote support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Summer R.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Team support made easy with TeamViewer

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer stands out for being cross platform support software as it support most of the operating system so we do not need to be worried about compatability of it. It support windows, Android, macOS etc.

What is your favorite aspect of this product?

I like it because i can connect with nay device whenever i need to, That devices must be having a good internet connect and does not matter the location of the devices. I can help my team member who are working fom remote locations.

What do you dislike most about this product?

Hd support is limited and can have glitches while supporting.

What recommendations would you give to someone considering this product?

If you are planning to go with TeamViewer then my advise is that do use security features it provies like two factor authetication, restrict access by devices etc.

Pros

  • Unique Features
  • Effective Service
  • Caring
  • Saves Time

Miricke L.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly platform that solves problems.

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

eamViewer has a user-friendly interface, making it accessible even for non-technical users. The process of connecting to remote devices is typically fast and simple, with minimal setup required. TeamViewer employs strong encryption protocols (AES 256-bit) to ensure secure connections. It also offers additional security features like two-factor authentication (2FA), password protection, and whitelisting for more granular control over access. Unlike many remote desktop tools, TeamViewer allows for unattended remote access, which is particularly useful for IT support teams and users who need to access their devices.

What is your favorite aspect of this product?

If I had to pick a favorite aspect of TeamViewer, I’d say it’s the ease of use combined with powerful functionality. The fact that you can quickly connect to a remote device with minimal setup, while also having access to robust features like file transfer, unattended access, and multi-platform support, makes it a standout in terms of user experience. I also really like how it blends simplicity for personal use with enterprise-grade tools for businesses, which is not always easy to achieve. You can get up and running quickly as a casual user but still have access to all the powerful features an IT team would need for large-scale support.

What do you dislike most about this product?

The software can be expensive for individual or small-business users, especially considering some of the features are available for free or at a lower cost with other remote access tools. Another issue is that the occasional difficulty with connection stability or lag during remote sessions, particularly when there's heavy traffic or bandwidth limitations. Some also find the interface a bit clunky or unintuitive compared to simpler alternatives. And, for security-minded users, there have been concerns in the past about vulnerabilities or the potential for unauthorized access.

What recommendations would you give to someone considering this product?

TeamViewer is often considered pricey for its premium features. Check the pricing plans and compare them against the features offered, especially if you're a business user. If you only need remote desktop access occasionally, make sure to factor in the long-term costs before committing to a subscription. TeamViewer has a good reputation for security, with two-factor authentication (2FA), AES-256 bit encryption, and other protocols in place. But it’s worth reading up on its security policies and seeing if they align with your own security requirements.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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