Telnyx Customer Reviews 2025 | SoftwareReviews

Telnyx

Composite Score

7.5 /10

CX Score

7.7 /10

21 Reviews Write a Review

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What is Telnyx?

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

Company Details

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Awards & Recognition

Telnyx won the following awards in the Communications Platform as a Service category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

Telnyx Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Telnyx.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Telnyx?

0% Negative

14% Neutral

86% Positive

Pros

Trustworthy
Respectful
Transparent
Efficient Service

Feature Ratings

Average 81

AI Engine for CPaaS

Code Libraries

MMS API

Cloud Integration

WebRTC-based Calling

Online Cloud Platform

Communication APIs

Software Development Kit

Integration APIs

Drag and Drop User Interface

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Telnyx Reviews

Rongen R.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

We use Telnyx to send SMS through 3CX. It's good.

Likeliness to Recommend

7 /10

What differentiates Telnyx from other similar products?

We chose Telnyx as per the recommendation of our 3CX vendor. But it's not fully integrated with our Hubspot CRM.

What is your favorite aspect of this product?

Able to send SMS via 3CX and can receive replies as well. Quite reasonable price.

What do you dislike most about this product?

No SMS ID feature.

What recommendations would you give to someone considering this product?

If you'll use Telnyx as it is go ahead, it's a perfect solution. Just confirm app integrations with them before subscribing to a plan.

Pros

Transparent
Trustworthy
Efficient Service
Effective Service

Andreas L.

Role: C-Level
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Telnyx - A company that you can Trust

Likeliness to Recommend

10 /10

What differentiates Telnyx from other similar products?

After the most obvious, pricing and product features are set aside, Support, Support, and Support! Along with transparency and strong historical reporting, this makes Telnyx an easy choice in the telecom industry.

What is your favorite aspect of this product?

The ability to have SIP trunking created via 3 different way (Credentials, IP address, and via FQDN). With full flexibility in which International countries will be "Allowed" and with Fraud limits for that specific SIP Trunk. Limitation also can be assigned to the number of channels to the Trunk.

What do you dislike most about this product?

It's 7 years that we have been utilizing Telnyx which that is considered a long period of time in the telecom industry. This is due to the fact they are Transparent with their partners. When there is an issue ...they will tell you there is an issue. For us, it's one of the core values, Trust.

What recommendations would you give to someone considering this product?

Open a test account and test with your PBX/UCaas. Count the time it takes to set up a trunk and get it operational. You will see how fast easy and well-documented the process really is.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Tom H.

Role: C-Level
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2022

Service works great, and at a reasonable price

Likeliness to Recommend

9 /10

What differentiates Telnyx from other similar products?

No contracts and more reasonable pricing

What is your favorite aspect of this product?

It just works-- fairly easy integration and setup and it does what it's supposed to

What do you dislike most about this product?

Interface takes a little time to get used to, to know your way around but once you get used to it, it's easy. Their support department has a call in number but often times it's hard to connect and actually speak to the people doing the work. It's a lot of messages back and forth. I had an occasion where i could have cleared something up in half the amount of time if I could have just spoke with someone working on the project at the time. But everyone is friendly, too.

What recommendations would you give to someone considering this product?

If you're looking for a quick way to get into messaging without worrying about high minimums or contracts, this is the way to go.

Pros

Generous Negotitation
Transparent
Reliable
Trustworthy

Cons

Vendor Friendly Policies
Security Frustrates

Telnyx

What is Telnyx?

Company Details

Need Assistance?

Awards & Recognition

Telnyx Ratings

90 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Telnyx?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Code Libraries Provides a library of code samples to build out a customized platform.

MMS API API for sending and receiving multimedia formats.

Cloud Integration Includes real-time data integration, APIs, and data quality.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Telnyx Reviews

Rongen R.

We use Telnyx to send SMS through 3CX. It's good.

Likeliness to Recommend

Pros

Andreas L.

Telnyx - A company that you can Trust

Likeliness to Recommend

Pros

Tom H.

Service works great, and at a reasonable price

Likeliness to Recommend

Pros

Cons

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Feature Ratings

AI Engine for CPaaS

Code Libraries

MMS API

Cloud Integration

WebRTC-based Calling

Online Cloud Platform

Communication APIs

Software Development Kit

Integration APIs

Drag and Drop User Interface

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Data Integration