LexisNexis

Time Matters

Composite Score

6.8 /10

CX Score

7.2 /10

20 Reviews Write a Review

Claim Software

What is Time Matters?

Time Matters has evolved into leading law practice management software, trusted by thousands of law firms. Every element and feature of Time Matters is designed specifically with legal professionals in mind. With countless customization options, and features that seamlessly integrate with other core software programs that law firms use daily, Time Matters makes it easy to create documents, manage matters, track time, and conduct the business of law. Reduce time spent on manual processes and fixing errors, and focus on higher-value work for clients.

Company Details

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Time Matters Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Time Matters.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Time Matters?

0% Negative

9% Neutral

91% Positive

Pros

Trustworthy
Fair
Transparent
Continually Improving Product

Feature Ratings

Average 77

Case Management

Document Management

Conflict Management

Accounting and Financial Management

Contact Management

Time Management

Tasks and Workflow Management

Reporting Components

Calendaring

Email Management

Billing

Vendor Capability Ratings

Average 71

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Time Matters Reviews

Tamilore A.

Role: C-Level
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good Features, but Not Worth the High Cost

Likeliness to Recommend

7 /10

What differentiates Time Matters from other similar products?

Time Matters stands out from other legal practice management tools due to its deep customization capabilities, on-premises deployment option, and strong integration with LexisNexis products. It’s particularly suited for mid-to-large law firms that need advanced workflow automation, localized data control, and complex calendaring features. While many modern competitors focus on ease of use for smaller firms, Time Matters offers the flexibility and scalability needed for more intricate practice requirements.

What is your favorite aspect of this product?

Time Matters stands out for its deep customization and advanced workflow automation, making it ideal for mid-to-large law firms with complex needs. Its on-premises deployment offers greater control over data, while seamless integration with LexisNexis products enhances research and case management. Unlike many modern tools focused on simplicity, Time Matters prioritizes flexibility and scalability.

What do you dislike most about this product?

The biggest drawback of Time Matters is its steep learning curve due to its complexity and depth of customization. It can be overwhelming for new users or firms without dedicated IT support. Additionally, as an on-premises solution, it lacks the convenience and accessibility of modern cloud-based platforms, and updates or maintenance can be more resource-intensive.

What recommendations would you give to someone considering this product?

If you're considering Time Matters, here are a few key recommendations: This product is best suited for mid-to-large firms with complex workflows and a need for deep customization. Smaller firms may find it overly complex. Be prepared to invest time in user training. Its powerful features come with a learning curve, so proper onboarding is crucial. Evaluate IT Resources : Since it’s an on-premises solution, make sure your firm has the technical infrastructure and support to manage installation, updates, and data security.

Pros

Fair
Helps Innovate
Continually Improving Product
Reliable

NERO A.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A good and customizable practice management tool

Likeliness to Recommend

7 /10

What differentiates Time Matters from other similar products?

It is able to integrate smoothly and effectively with other LexisNexis products such as PCLaw

What is your favorite aspect of this product?

It is an inclusive software with a wide range of features that cover daily operations including client, case and document management. Also inclusive is billing and accounting.

What do you dislike most about this product?

I do not have any dislikes to note

What recommendations would you give to someone considering this product?

Consider integrating TimeMatters with other LexisNexis products for easier and smoother workflow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Isaac N.

Role: Student Academic
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2022

Excellent features

Likeliness to Recommend

7 /10

What differentiates Time Matters from other similar products?

Case administration activities, such as documenting cases, client and opposing counsel exchanges, and court orders, are adequately handled by Time Matters also, my creative mind requires that everything be color labeled with clear typography. I'm expecting version 16 will remedy the lack of choices for changing the font size or color in TM.

What is your favorite aspect of this product?

All of the information is readily available. Additionally, it offers a schedule and email function that will sync with your Outlook calendar and provide you fast access to calendar events to attach to your files.

What do you dislike most about this product?

TM had a built-in accounting application in version 12 that let you handle everything in one place, but now you have to buy a different tool, which is frustrating.

What recommendations would you give to someone considering this product?

Although there are many other choices, TM is by far the finest I have ever used. This software functions for offices with 1 to 100 employees. It is made for legal work, thus I have no idea how it would function in any other occupations.

Pros

Altruistic
Reliable
Performance Enhancing
Enables Productivity

Time Matters

What is Time Matters?

Company Details

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Time Matters Ratings

78 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Time Matters?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Conflict Management Includes case conflict checking, client list conflict management, conflict searching tools, and conflict resolution.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Contact Management Includes legal CRM, case and client history, and client portals.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Calendaring Includes deadlines, appointments, client and court scheduling, and docketing.

Email Management Includes email notifications and alerts, email monitoring, and response management.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Time Matters Reviews

Tamilore A.

Good Features, but Not Worth the High Cost

Likeliness to Recommend

Pros

NERO A.

A good and customizable practice management tool

Likeliness to Recommend

Pros

Isaac N.

Excellent features

Likeliness to Recommend

Pros

Feature Ratings

Case Management

Document Management

Conflict Management

Accounting and Financial Management

Contact Management

Time Management

Tasks and Workflow Management

Reporting Components

Calendaring

Email Management

Billing

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization