Toast POS Logo Award Winner Product Badge
Toast POS Logo Award Winner Product Badge
Toast Inc.

Toast POS

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Toast POS
7.9 /10

What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details


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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
75%
Conflict Resolution:
90%
Strategy & Innovation:
100%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Capabilities

95

Integrations

91

Multiple Venue Property Concept Support

90

Workforce Management

90

PCI Compliance

90

Advanced Reporting Analytics

89

Check Settlement Types

87

Kitchen Course Management

87

Advanced Compliance & Statutory

86

Payment Processing

85

Off Line Operations

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

90

Ease of Customization

90

Breadth of Features

89

Product Strategy and Rate of Improvement

87

Quality of Features

86

Business Value Created

85

Availability and Quality of Training

85

Ease of Implementation

82

Ease of IT Administration

79

Ease of Data Integration

77

Vendor Support

75

Toast POS Reviews

Joshua F.

  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

“Great Product, highly versatile”

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

The universal plug if you will. They have the ability to integrate with a wide range of products so you can utilize the tools you prefer. They are also constantly developing and updating software so your software is always up to date. You can also use their software on any android device. The product team is also very innovative and receptive to feedback. The way that their product specialists work is that they come up with their own ideas pitch it and develop new products on their own and have to demonstrate value so they are always cutting edge

What is your favorite aspect of this product?

The ability to integrate multiple platforms and monitor guest experience

What do you dislike most about this product?

Sometimes in efforts to be PCI compliant they go to far with restrictions that are unnecessary

What recommendations would you give to someone considering this product?

Have an open mind, don’t expect it to be just like your last POS. Also take the time to understand the entire structure of the product. Use the resources they provide. The software has so many capabilities so take the time to learn and understand what you are using. Don’t call customer care until you have a basic understanding of your issue; because of the immense capabilities it is easier for them to help you if you tell them the area in which you have issues. Just like you wouldn’t go to a mechanic with a flat and say my car doesn’t drive and he asks what’s wrong and you say I don’t know.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fernanda A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Essential for your business, but can use better fe

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

Ease of use. Availability at restaurants. Employees have experience with ir

What is your favorite aspect of this product?

The ease of use. Ability to send tickets to any printer.

What do you dislike most about this product?

Features aren't nicely displayed, hard to figure out at first

What recommendations would you give to someone considering this product?

Take user reviews into account

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lukas D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

maybe it will still work just fine

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

We've seen an increase in volume and an increase in efficiency, which is obviously a great return. The charge-per-ship capabilities increased the charge-per-ship revenue for us by 600%. These are 2 important features that have been game changers for us. this is the best software that has the. The software is so outdated it's like going back 30 years. Terrible, clumsy, slow and pathetically behind, but I've already taken care of logistics and financing in other organizations. It's just that furniture as a whole is a fraud and exploits customers and STORIS exploits companies.

What is your favorite aspect of this product?

It is definitely profitable and affordable for all small and medium businesses. Easy to use: It is very easy to use, even for professionals without technical knowledge. Initial integration: It was very simple and fast. Customization: Create your website the way you want. Customer service: Both sales and technical support.

What do you dislike most about this product?

Too many individual apps that require additional monthly subscription fees. The software is buggy and support will just tell you to clear cache/cookies instead of solving the problem.

What recommendations would you give to someone considering this product?

I recommend it as The software is cheap, they give us a free trial for more than 3 months, which is wonderful to play with the software and we decided that it is the best for our needs. 2) Other eCommerce software doesn't offer many customization options, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge. 3) Customer support is wonderful and you can expect a quick response almost every time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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