Toast POS

What differentiates Toast POS from other similar products?

it is a total disappointment and will be replaced by the end of the year with a better system, many of the things that we were promised could be done require the use of their "open API" which costs more per month than the entire 5 station POS system. They did not inform us about the API price in advance (or that there was even a cost, it was presented as if it was included in the regular rate) only that we could use the API to do everything we told them we had to do, my manager The project manager informed me about the price of the API during our implementation.

What is your favorite aspect of this product?

Closing and opening is very simple. Saves a good deal of time from the previously used system. Nice clean look and easy enough to find what you are looking for. The reports are very weak in certain areas, you cannot see earnings for anything other than the employee, which is worthless if you do not have pay rates charged, which we do not do, as we are not using that aspect of the system. When we receive the inventory in the store, we upload it to the control panel through your excel template, this works about 75% of the time, the rest of the time it just silently fails, you will never get any notice that it has failed, where failed, etc.

What do you dislike most about this product?

The bottom line is that if your needs are more than basic or you're not a restaurant, you should look elsewhere for a much better solution. So now before doing any loading I do an export of what we have immediately before so when it fails I can compare it to the inventory after partial load to find out where the import stopped so I can import the rest. I was able to create really successful marketing campaigns thanks to the databases it provides, which give you detailed information about business operations.

What recommendations would you give to someone considering this product?

You need to upload the customer orders report, find the customer in the list, click show orders, make a note of the order number, then go to the order history report, and then click the order, why is it not showing up the order number below? Do customers request a hyperlink to take me to the order? They made a system change to process batch updates at the POS instead of real time, we have a custom app that we use for check-ins when a customer enters the store and adds customers to the disclosure system so that we can link them to a sale and closing rate tracking, etc.

What differentiates Toast POS from other similar products?

We are able to make changes and customization quicker and remotely. The new reporting and analytics are very helpful

What is your favorite aspect of this product?

Ability to add/ edit menu items and buttons remotely

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

There are a lot of ways to approach implementation and cost. Have the vendor representative review the different options and price comparisons. Also, the financing options are fantastic and make it an incredibly attractive product

What differentiates Toast POS from other similar products?

It implements features for the front of the house and the back of the house which helps you run your business more efficiently. It keeps track of inventory, stock levels on a running basis, and you can enter waste so you have a more accurate stock level at all times. You are able to run reports based on what information you are trying to track. Without being in the restaurant you can see stock levels of food to plan specials. The mobile features really make this system worth it. You can run your business from any where.

What is your favorite aspect of this product?

The mobile capabilities are my favorite because you are not tied to one location or constantly trying to get in touch with a busy restaurant to run numbers or to do orders. I am able to do 95% of food ordering away from the restaurant because of the mobile capabilities.

What do you dislike most about this product?

I dislike the amount of time it took ti implement the system. There was a lot of hands on training and reprogramming resulting in even longer days than usual.

What recommendations would you give to someone considering this product?

Be aware of the amount of training you will need to fully use the product. other than initial implementation this is a great POS system. It has really streamlined our operations and made our restaurants more efficient.