TOPdesk ITSM

What differentiates TOPdesk ITSM from other similar products?

TOPdesk is great since it is simple to use and provides rapid responses to inquiries. It has fantastic capabilities that allow me to build a modular and readily adjustable structure. I have the option of a simple method to react to emails in order to update tickets. It is great, has a straightforward UI, and makes it simple and straightforward to grasp.

What is your favorite aspect of this product?

TOPdesk provides a plethora of options for organising and ranking tickets based on their importance. This programme is notable for its call management tool, which can conveniently handle procedures and difficulties. Another aspect that appeals to me is its self-service site, which allows my clients to obtain answers without having to contact me.

What do you dislike most about this product?

It does not allow users to update their profiles with additional information such as contact numbers, links from social networking platforms, education, and courses. SSP processes could be more adaptable if they were HTML capable of providing a better user interface to users. It does not include a time and expense management system.

What recommendations would you give to someone considering this product?

I must emphasise that it is highly recommended; the implementation period is short, and the way you operate speeds up your procedures and productivity. By handling contracts, you will gain more dynamism with your customers and will be able to meet with your suppliers more frequently.

What differentiates TOPdesk ITSM from other similar products?

TopDesk has become a fundamental part of our field of work by being able to comply with all our requirements, documented and in turn with the implementation terms given. Although at the beginning we went through a period of low performance due to the programming of the software, it is already the pillar of our IT system, although due to its functionality and the monitoring of proposals that it has, there are other departments that want to use the software.

What is your favorite aspect of this product?

TopDesk is an easy-to-use software in which the different reports that the company wishes to add are made in a simple way, and in this way, stored data is extracted, analyzed and put into practice in favor of the helpdesk solution. Within the program, support requests can be imported to the customer's knowledge database, and this import can be done manually or as part of a constant update system to keep abreast of user changes or administration of assets, among other options.

What do you dislike most about this product?

TopDesk has a lot of details, especially in its main functions that lower benefits at its service, for example the project module does not have some details and basic metrics essential to do a good job, such as: budget, summary, date startup, expenses, time management. This added to the project templates that are not entirely efficient gives a lot to improve in this area. Besides this, it would not be bad to be able to use a Time - Expenses management and to be able to appreciate the projects, time per ticket, expenses and tasks in it.

What recommendations would you give to someone considering this product?

The program is not well adapted to handle the large number of business-related jobs, because there are no functions for managing people, managing tasks, costs and budgets among others. However, it is very suitable in terms of generating IT Tickets and any type of IT operation in general, to achieve the best results it is always good to recommend that the company be involved in the design and configuration phases of the program and this way to get the best out of it.

What differentiates TOPdesk ITSM from other similar products?

Powerful service management and comprehensive IT support. There are many companies that use this tool for the possibility of improving their services. Some of the things that TOPdesk uses for all of our users is to track final incidents. Of course with this form all the time you can keep updated if you wish.

What is your favorite aspect of this product?

It allows us to have a follow-up. We see the problems that have been caused before and we can look for a solution with the knowledge base that has been very useful to us. It has a good graphical interface that is very easy to use. In addition to a satisfactory information tool for the company.

What recommendations would you give to someone considering this product?

One of the best tools for IT, easy to access and very complete, having to organize your own IT department. If your users are not very experienced in this software, the TOPdesk team makes it much easier and helps with that. Ideal for small businesses.