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Trellix

Trellix Helix

Composite Score

7.2 /10

CX Score

7.5 /10

15 Reviews Write a Review

Claim Software

What is Trellix Helix?

Elevate & Empower Security Operations.

Company Details

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Awards & Recognition

Trellix Helix won the following awards in the Security Orchestration, Automation, and Response category

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Conflict Resolution

2022

0 Top Rated Capabilities

1 Top Rated Features

2022

Trellix Helix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Trellix Helix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

5
Since last award

84 Plan to Renew

7
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Trellix Helix?

0% Negative

10% Neutral

90% Positive

Pros

Performance Enhancing
Trustworthy
Unique Features
Respectful

Feature Ratings

Average 79

Team Collaboration

Data Model

Playbooks/Runbooks and Workflow Builder

Collective Analytics Layer

Dashboards

Capable of Use Case Development

Integration with IR Management

Integration Capabilities

Management and Sharing of Intelligence

Automated Phishing Handling

Case Management

Vendor Capability Ratings

Average 79

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Quality of Features

Vendor Support

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Trellix Helix Reviews

Role: Finance
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Marvelous product

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Shahrukh S.

Role: Sales Marketing
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

FireEye SOAR, an appreciable attempt

Likeliness to Recommend

8 /10

What differentiates Trellix Helix from other similar products?

Support level and response is so good

What is your favorite aspect of this product?

Integration with generic HTTP API endpoints

What do you dislike most about this product?

A little difficult to understand for a beginner

What recommendations would you give to someone considering this product?

Assess your usecases, and its nature. If it's something that is achievable by the existing integrations available with the product at the moment.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Trellix Helix

What is Trellix Helix?

Company Details

Need Assistance?

Awards & Recognition

Trellix Helix Ratings

86 Likeliness to Recommend

5 Since last award

84 Plan to Renew

7 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Trellix Helix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Dashboards Create multiple, custom dashboards tailored to different teams.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Trellix Helix Reviews

Marvelous product

Likeliness to Recommend

Pros

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Shahrukh S.

FireEye SOAR, an appreciable attempt

Likeliness to Recommend

Pros

5
Since last award

7
Since last award

Feature Ratings

Team Collaboration

Data Model

Playbooks/Runbooks and Workflow Builder

Collective Analytics Layer

Dashboards

Capable of Use Case Development

Integration with IR Management

Integration Capabilities

Management and Sharing of Intelligence

Automated Phishing Handling

Case Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Quality of Features

Vendor Support

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization