In Partnership With SelectHub
What is TriNet HR Platform?
TriNet HR Platform (formerly Zenefits) is an all-in-one HR platform that helps you manage workforce data, time tracking, attendance, time off, performance management and more. It is HR technology built for companies that want to run HR in-house with an intuitive, cloud-based platform. TriNet HR Platform provides you with leading technology to administer and manage employee benefit offerings. From core medical, dental and vision coverage to life insurance and more, our solution gives you the ability to deliver a comprehensive benefits program.
Company Details
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In Partnership With SelectHub
TriNet HR Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
61 Likeliness to Recommend
29 Plan to Renew
56 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+17 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TriNet HR Platform?
Pros
- Friendly Negotiation
- Fair
- Security Protects
Cons
- Less Effective Service
- Wastes Time
- Inhibits Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Retirement Plan Tracking
Tax Form Preparation
Taxation Deduction
Self Service Portal
Direct Deposit
Vacation and Leave Tracking
Time and Attendance
Compensation Management
Benefits Calculation
HR Systems Interface
Accounting Systems Interface
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Customization
Vendor Support
Also Featured in...
TriNet HR Platform Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Very basic system but not advanced at al
Likeliness to Recommend
Pros
- Respectful
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.
Kate N.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted May 2023
Great product, but support was severely lacking
Likeliness to Recommend
What differentiates TriNet HR Platform from other similar products?
Great for bundling lots of HR tasks into one platform. Payroll was easy to use, we were able to integrate background checks, hiring / onboarding, 401k, and other features into one easy to use platform.
What is your favorite aspect of this product?
Ease of use and setup.
What do you dislike most about this product?
Support was very slow to respond and difficult to get ahold of. This makes things that are time sensitive (like processing payroll or tax document creation) particularly stressful.
What recommendations would you give to someone considering this product?
Consider to what extent you may need to access support, because the response time is very slow.
Pros
- Friendly Negotiation
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
Scott M.
- Role: Human Resources
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted May 2023
Zenefits is a comprehensive HRIS solution!
Likeliness to Recommend
What differentiates TriNet HR Platform from other similar products?
Zenefits has a very innovative and contemporary "feel" to it, and they are always increasing the breadth of their product/application offerings for their customers. Since being acquired by Trinet I have consistently seen that they continue to develop tools and internal "tiles' you can add and that they have not lost any momentum while being under new ownership. They also have a some great features including a podcast and regular articles and informational emails regarding compliance and handbook-building tools and other HR news.
What is your favorite aspect of this product?
I love how consistent the product is in the the things that I use it for on a daily basis. Once I got over the learning curve (by having several sessions with one of their trainers which was actually really fun and informative) I was able to use it every day to accomplish my tasks and answer questions I had. I used the Custom Email triggers, Reporting, and benefits administration all the time. I also used the compliance assistant and ACA programs within Zenefits regularly too. For my role in the company it was a great tool that I use all the time.
What do you dislike most about this product?
Very recently our company seemed to be having a lot of issues with trying to resolve technical problems like when we pushed documents out for signatures and they got lost/blocked on accident by their own internal servers. As a single user I always was able to do what I wanted, but when we pushed things out to the entire company or needed to change something with onboarding.. I feel like we hit some obstacles along the way and we had troubleshooting tickets open all the time. Their team was always friendly and eager/happy to help, but it did feel like it took many emails back and forth sometimes and took several days to reach closure.
What recommendations would you give to someone considering this product?
Zenefits is an incredibly versatile product, and they are definitely on the cutting edge with unique offerings and capabilities. We first signed with them as our HRIS when we were a much smaller company. We currently have 250 employees, and while there are much much large companies using Zenefits, I am sure, because we needed a lot more nuance and granular modifications or customization, we had decided to move to another vendor. That being said, as a user I was always very pleased with Zenefits from a 1:1 standpoint, but the needs of our specific organization compelled us to look for an alternative. DEFINITELY check them out if interested!!!
Pros
- Caring
- Trustworthy
- Efficient Service
- Respectful
Cons
- Charges for Enhancements
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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