TriNet Group, Inc.

TriNet HR Platform

Composite Score

4.4 /10

CX Score

3.1 /10

8 Reviews Write a Review

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What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is an all-in-one HR platform that helps you manage workforce data, time tracking, attendance, time off, performance management and more. It is HR technology built for companies that want to run HR in-house with an intuitive, cloud-based platform. TriNet HR Platform provides you with leading technology to administer and manage employee benefit offerings. From core medical, dental and vision coverage to life insurance and more, our solution gives you the ability to deliver a comprehensive benefits program.

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TriNet HR Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

61 Likeliness to Recommend

29 Plan to Renew

56 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+17 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TriNet HR Platform?

38% Negative

50% Neutral

12% Positive

Pros

Friendly Negotiation
Fair
Security Protects

Cons

Less Effective Service
Wastes Time
Inhibits Innovation

Feature Ratings

Average 72

Retirement Plan Tracking

100

Tax Form Preparation

Taxation Deduction

Self Service Portal

Direct Deposit

Vacation and Leave Tracking

Time and Attendance

Compensation Management

Benefits Calculation

HR Systems Interface

Accounting Systems Interface

Vendor Capability Ratings

Average 56

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Customization

Vendor Support

Also Featured in...

Benefits Administration

Score 7.9

View TriNet HR Platform in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.7

View TriNet HR Platform in this category (opens in a new tab)

TriNet HR Platform Reviews

Jeffrey W.

Role: Information Technology
Industry: Agriculture
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

FANTASTIC PRODUCT!

Likeliness to Recommend

10 /10

What differentiates TriNet HR Platform from other similar products?

Zenefits is great compared to other ATS or benefit systems because it really has all the data and reporting stored in one place for compliance reasons.

What is your favorite aspect of this product?

I love how it's so simple and easy to use. It's great to be able to work with on a very simple easy user friendly interface and interactive

What do you dislike most about this product?

The pricing and business model. I wish there were contracts involved so I can keep coming back as a customer!

What recommendations would you give to someone considering this product?

Please buy this product! It's a great product to have for all employee facing users and it's a great way to also access your benefits as well! Unlike BambooHR where it's very clunky and you have to navigate your way, Zenefits is more simplier!

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Lonnie d.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Good Basic PEO for the right price

Likeliness to Recommend

5 /10

What differentiates TriNet HR Platform from other similar products?

The company I previously worked for started using Zenefits in 2015 (the PEO was chosen before I joined) and stopped using them in 2019. What differentiated Zenefits from other PEOs in 2015/2016 was their cost for basic PEO services such as compensation management, tax form generation and background checks (sourced through a 3rd party). However, it seems that there was not a lot of investment in their IT systems over time, and Zenefits was often down or "clunky" (i.e. it took a lot of time for screens to load, etc). This lack of technological efficiency paired with hire pricing led us to select JustWorks as our PEO in 2018.

What is your favorite aspect of this product?

In the years that I used Zenefits (2018 & 2019) it had all of the standard PEO HR items that one would need to run a small business.

What do you dislike most about this product?

The overall lack of investment in the technology platform. I am hoping with the recent acquisition by Trinet of Zenefits, this will be resolved. I love the Trinet product, it was just too expensive for my small business to pursue in 2018.

What recommendations would you give to someone considering this product?

Ask what, if anything, the acquisition by Trinet has done to improve the Zenefit product overall. Compare Zenefits to JustWorks and the formal Trinet product. Understand the costs of 3rd party utilization within the Zenefits platform (examples: Commuter benefits, background cheks) and compare those to JustWorks and/or direct HR services. (Example: Zenefits uses(d) Checkr for background checks and charged 2x what going direct to Checkr would cost. We ended up creating a Checkr account independently and stopped using Zenefits for background checks in 2018).

Pros

Trustworthy
Caring
Respectful
Fair

Cons

Less Productive
Commodity Features
Slower Product Innovation

TriNet HR Platform

What is TriNet HR Platform?

Company Details

Book a Free Demo Today!

TriNet HR Platform Ratings

61 Likeliness to Recommend

29 Plan to Renew

56 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+17 Net Emotional Footprint

How much do users love TriNet HR Platform?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

TriNet HR Platform Reviews

Jeffrey W.

FANTASTIC PRODUCT!

Likeliness to Recommend

Pros

Lonnie d.

Good Basic PEO for the right price

Likeliness to Recommend

Pros

Cons

Feature Ratings

Retirement Plan Tracking

Tax Form Preparation

Taxation Deduction

Self Service Portal

Direct Deposit

Vacation and Leave Tracking

Time and Attendance

Compensation Management

Benefits Calculation

HR Systems Interface

Accounting Systems Interface

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Customization

Vendor Support