TriNet HR Platform Logo Award Winner Product Badge
TriNet HR Platform Logo Award Winner Product Badge
TriNet Group, Inc.

TriNet HR Platform

Composite Score
8.2 /10
CX Score
8.4 /10
TriNet HR Platform
8.2 /10

What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is an all-in-one HR platform that helps you manage workforce data, time tracking, attendance, time off, performance management and more. It is HR technology built for companies that want to run HR in-house with an intuitive, cloud-based platform. TriNet HR Platform provides you with leading technology to administer and manage employee benefit offerings. From core medical, dental and vision coverage to life insurance and more, our solution gives you the ability to deliver a comprehensive benefits program.

Company Details


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Awards & Recognition

TriNet HR Platform won the following awards in the Benefits Administration category

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TriNet HR Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TriNet HR Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TriNet HR Platform?

0% Negative
4% Neutral
96% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Benefits Administration

91

User and Enrollment Management

90

Archiving and Reporting

90

Payroll Integration

88

Claims Management

88

Contributions and Payment Tracking

88

Self Service Portal

86

Regulatory Compliance

86

Provider Management

85

Vendor Capability Ratings

Average 87

Ease of Implementation

89

Usability and Intuitiveness

89

Breadth of Features

88

Business Value Created

87

Ease of Data Integration

87

Ease of IT Administration

87

Product Strategy and Rate of Improvement

87

Quality of Features

86

Ease of Customization

85

Availability and Quality of Training

85

Vendor Support

83

TriNet HR Platform Reviews

Tim R.

  • Role: Finance
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2020

Great Software Solution, Support is lackluster

Likeliness to Recommend

8 /10

What differentiates TriNet HR Platform from other similar products?

Ease of Use

What is your favorite aspect of this product?

Employee Onboarding

What do you dislike most about this product?

Recently, we started utilizing the platform’s payroll feature. Payroll is satisfactory, but missing a few features that would greatly assist in our monthly operations. Our top 3 are listed below. 1. Import Payrolls via csv file: There is an ability to do this currently, but you cannot utilize formulas to incorporate data from other sources. The import sheets are locked, which means we have to populate the sheet manually anyways & no time is saved over doing this in UI for payroll. 2. Control over specific deductions to include in a payroll run: Deductions are enabled as an “all or nothing” setting in payroll runs. This causes issues when we need to run an off-cycle payroll for commission/bonus & can’t just select what we want included. 3. Multiple State Tax Reporting & Payments: Misconfigured on launch & took a few cycles to get setup correctly. I understand this is a difficult feature to get right, but also causes headaches if done wrong.

What recommendations would you give to someone considering this product?

Good solution. If you have slightly complicated payroll needs you should consider other options, until the feature is a little more mature.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Taylor S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Streamlines processes, perfect for remote org

Likeliness to Recommend

10 /10

What differentiates TriNet HR Platform from other similar products?

Ease of use - the onboarding process is specifically unique in that new employees can read and sign all documentation, sign up for benefits, and see who else is in their department. This is crucial for us as a primarily remote organization. Additionally, each module has a clear and organized interface. There are lots of features, making this a perfect option for an all-inclusive, HR system of record. And finally, every single Zenefits customer care member I have spoken to has been kind, understanding, patient, and knowledgable.

What is your favorite aspect of this product?

The hiring capability - again, it allows remote organizations to bring on new employees in a very short amount of time. Also, the addition of custom fields allows us to customize the types of information we need to capture and maintain.

What do you dislike most about this product?

The response times for tax issues is fairly slow, but I believe this year with COVID-19 was particularly challenging due to additional tax and pay types being added and managed. Would also be fantastic if more features were available for international employees.

What recommendations would you give to someone considering this product?

Would highly recommend this to remote companies, particularly to those who have employees in various states. Take advantage of as many apps / features as you can in order to consolidate HR information, payroll, performance management, and benefits administration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer N.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates TriNet HR Platform from other similar products?

The amount of reports that are readily available are amazing! It's wonderful to have so many direct integrations to be able to use such as benefits administration - it makes Open Enrollment a breeze!

What is your favorite aspect of this product?

The new hire work flow and reporting.

What do you dislike most about this product?

Support time is slow - especially when it's tax questions. I have often had to wait weeks up to a month for a response and government agencies aren't exactly patient.

What recommendations would you give to someone considering this product?

Compare work flows and reporting!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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