TrueDialog Logo Award Winner Product Badge
TrueDialog Logo Award Winner Product Badge
TrueDialog

TrueDialog

Composite Score
8.1 /10
CX Score
8.2 /10
Category
TrueDialog
8.1 /10

What is TrueDialog?

The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.

Company Details


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Awards & Recognition

TrueDialog won the following awards in the SMS Marketing category

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TrueDialog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TrueDialog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

4
Since last award

98 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TrueDialog?

3% Negative
17% Neutral
80% Positive

Pros

  • Respectful
  • Efficient Service
  • Fair
  • Trustworthy

Cons

  • Commodity Features

Feature Ratings

Average 78

Text Messaging

86

Scheduled Messaging

80

Opt-in

80

Communication Archive

79

Surveys Feedback

78

Application Integration

77

Loyalty Promotions Management

76

Social Media Marketing Management

76

Marketing Analytics

73

Mobile Marketing Management

70

Vendor Capability Ratings

Average 77

Ease of Implementation

81

Business Value Created

81

Vendor Support

80

Ease of Data Integration

78

Ease of IT Administration

77

Usability and Intuitiveness

76

Quality of Features

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Ease of Customization

73

Breadth of Features

73

TrueDialog Reviews

Maranda E.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

We have been very happy with TrueDialog!

Likeliness to Recommend

9 /10

What differentiates TrueDialog from other similar products?

This was our first experience with using a texting platform, and it has been a great experience.

What is your favorite aspect of this product?

Being new to using a texting platform, the process was wonderful getting acclimated. We utilize it for one specific program, so it does not get used on a regular basis. The TrueDialog staff have been wonderful to work with, setting up our account and making the platform work best for our unique program and budget - Special shout out to Nick!

What do you dislike most about this product?

Overall we don't have any complaints on the product. To our understanding the platform has switched payment structures, but our account is still grandfathered into the original method - this works better for us since we don't use the account very often. This has caused some accidental auto charges to our account, but nothing that the wonderful team hasn't been able to quickly take care of!

What recommendations would you give to someone considering this product?

Talk to the staff if you have questions - they are great!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2025

Easy to use software to engage your clients

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2025

Great software and highly recommended!

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Helps Innovate

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