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What is TrueDialog?
The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
4
Since last award
98 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TrueDialog?
Pros
- Respectful
- Efficient Service
- Fair
- Trustworthy
Cons
- Commodity Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Scheduled Messaging
Opt-in
Communication Archive
Surveys Feedback
Application Integration
Loyalty Promotions Management
Social Media Marketing Management
Marketing Analytics
Mobile Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
TrueDialog Reviews
Maranda E.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2025
We have been very happy with TrueDialog!
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
This was our first experience with using a texting platform, and it has been a great experience.
What is your favorite aspect of this product?
Being new to using a texting platform, the process was wonderful getting acclimated. We utilize it for one specific program, so it does not get used on a regular basis. The TrueDialog staff have been wonderful to work with, setting up our account and making the platform work best for our unique program and budget - Special shout out to Nick!
What do you dislike most about this product?
Overall we don't have any complaints on the product. To our understanding the platform has switched payment structures, but our account is still grandfathered into the original method - this works better for us since we don't use the account very often. This has caused some accidental auto charges to our account, but nothing that the wonderful team hasn't been able to quickly take care of!
What recommendations would you give to someone considering this product?
Talk to the staff if you have questions - they are great!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2025
Easy to use software to engage your clients
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Aug 2025
Great software and highly recommended!
Likeliness to Recommend
Pros
- Enables Productivity
- Respectful
- Fair
- Helps Innovate
Please tell us why you think this review should be flagged.
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