TrueDialog Logo Award Winner Product Badge
TrueDialog Logo Award Winner Product Badge
TrueDialog

TrueDialog

Composite Score
8.5 /10
CX Score
8.6 /10
Category
TrueDialog
8.5 /10

What is TrueDialog?

The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.

Company Details


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Awards & Recognition

TrueDialog won the following awards in the SMS Marketing category

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TrueDialog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TrueDialog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TrueDialog?

0% Negative
16% Neutral
84% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Effective Service

Feature Ratings

Average 83

Scheduled Messaging

91

Text Messaging

89

Social Media Marketing Management

89

Loyalty Promotions Management

86

Communication Archive

86

Opt-in

85

Surveys Feedback

83

Marketing Analytics

82

Application Integration

82

Mobile Marketing Management

74

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Vendor Support

84

Business Value Created

84

Ease of IT Administration

83

Quality of Features

80

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Breadth of Features

76

TrueDialog Reviews

bryan h.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

TrueDialog is the best SMS and Voice product!

Likeliness to Recommend

10 /10

What differentiates TrueDialog from other similar products?

They provide a level of support that is none existent at other companies.

What is your favorite aspect of this product?

The speed of deployment, level of attention from product staff.

What do you dislike most about this product?

There's nothing I dislike, I wish the reporting features could be expanded a bit.

What recommendations would you give to someone considering this product?

Try it! you won't be disappointed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daphne B.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Innovative Technology

Likeliness to Recommend

10 /10

What differentiates TrueDialog from other similar products?

It is current with the times and needs for our business

What is your favorite aspect of this product?

Text Messaging SMS feature

What do you dislike most about this product?

I have not expierenced anything that I dislike about this feature at present.

What recommendations would you give to someone considering this product?

Do not hesitate on the purchase.

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Continually Improving Product

alix h.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

user-friendly, easy to manage contacts, quick

Likeliness to Recommend

10 /10

What differentiates TrueDialog from other similar products?

The ability to create tags for contacts

What is your favorite aspect of this product?

the tags and editability of the contacts

What do you dislike most about this product?

Not being able to edit or delete templates; overriding would be a nice feature to add

What recommendations would you give to someone considering this product?

do not add in templates you will not be able to use over and over

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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