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What is TrueDialog?
The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TrueDialog?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Text Messaging
Social Media Marketing Management
Loyalty Promotions Management
Communication Archive
Opt-in
Surveys Feedback
Marketing Analytics
Application Integration
Mobile Marketing Management
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
TrueDialog Reviews
bryan h.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2023
TrueDialog is the best SMS and Voice product!
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
They provide a level of support that is none existent at other companies.
What is your favorite aspect of this product?
The speed of deployment, level of attention from product staff.
What do you dislike most about this product?
There's nothing I dislike, I wish the reporting features could be expanded a bit.
What recommendations would you give to someone considering this product?
Try it! you won't be disappointed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Daphne B.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2023
Innovative Technology
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
It is current with the times and needs for our business
What is your favorite aspect of this product?
Text Messaging SMS feature
What do you dislike most about this product?
I have not expierenced anything that I dislike about this feature at present.
What recommendations would you give to someone considering this product?
Do not hesitate on the purchase.
Pros
- Respectful
- Fair
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
alix h.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2023
user-friendly, easy to manage contacts, quick
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
The ability to create tags for contacts
What is your favorite aspect of this product?
the tags and editability of the contacts
What do you dislike most about this product?
Not being able to edit or delete templates; overriding would be a nice feature to add
What recommendations would you give to someone considering this product?
do not add in templates you will not be able to use over and over
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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