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What is TrueDialog?
The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TrueDialog?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Text Messaging
Social Media Marketing Management
Loyalty Promotions Management
Communication Archive
Opt-in
Surveys Feedback
Marketing Analytics
Application Integration
Mobile Marketing Management
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
TrueDialog Reviews
Scott S.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2024
Great Product
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
Ease of text messaging
What is your favorite aspect of this product?
The interface with client
What do you dislike most about this product?
The communication of your text messaging credits
What recommendations would you give to someone considering this product?
A great recommendation
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Michael B.
- Role: Industry Specific Role
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2024
Affordable but a little clunky.
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
The technical-side of sending SMS messages and the reporting.
What is your favorite aspect of this product?
Ability to easily segment contact lists.
What do you dislike most about this product?
No mobile platform.
What recommendations would you give to someone considering this product?
Highly consider whether you need a mobile platform. It's very cumbersome to log in to the web-app via a browser on your phone to see if you have received messages and to respond to them (message alerts often do not come as emails).
Pros
- Enables Productivity
- Friendly Negotiation
- Reliable
- Performance Enhancing
Cons
- Less Fair
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2024
Excellent support, transparent service, reliable
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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