TrueDialog Logo Award Winner Product Badge
TrueDialog Logo Award Winner Product Badge
TrueDialog

TrueDialog

Composite Score
8.5 /10
CX Score
8.6 /10
Category
TrueDialog
8.5 /10

What is TrueDialog?

The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.

Company Details


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Awards & Recognition

TrueDialog won the following awards in the SMS Marketing category

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TrueDialog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TrueDialog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TrueDialog?

0% Negative
16% Neutral
84% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Effective Service

Feature Ratings

Average 83

Scheduled Messaging

91

Text Messaging

89

Social Media Marketing Management

89

Loyalty Promotions Management

86

Communication Archive

86

Opt-in

85

Surveys Feedback

83

Marketing Analytics

82

Application Integration

82

Mobile Marketing Management

74

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Vendor Support

84

Business Value Created

84

Ease of IT Administration

83

Quality of Features

80

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Breadth of Features

76

TrueDialog Reviews

Scott S.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great Product

Likeliness to Recommend

10 /10

What differentiates TrueDialog from other similar products?

Ease of text messaging

What is your favorite aspect of this product?

The interface with client

What do you dislike most about this product?

The communication of your text messaging credits

What recommendations would you give to someone considering this product?

A great recommendation

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Michael B.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Affordable but a little clunky.

Likeliness to Recommend

5 /10

What differentiates TrueDialog from other similar products?

The technical-side of sending SMS messages and the reporting.

What is your favorite aspect of this product?

Ability to easily segment contact lists.

What do you dislike most about this product?

No mobile platform.

What recommendations would you give to someone considering this product?

Highly consider whether you need a mobile platform. It's very cumbersome to log in to the web-app via a browser on your phone to see if you have received messages and to respond to them (message alerts often do not come as emails).

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Reliable
  • Performance Enhancing

Cons

  • Less Fair
  • Inhibits Innovation
  • Slower Product Innovation
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Excellent support, transparent service, reliable

Likeliness to Recommend

7 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

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