TrueDialog Logo Award Winner Product Badge
TrueDialog Logo Award Winner Product Badge
TrueDialog

TrueDialog

Composite Score
8.5 /10
CX Score
8.6 /10
Category
TrueDialog
8.5 /10

What is TrueDialog?

The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.

Company Details


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Awards & Recognition

TrueDialog won the following awards in the SMS Marketing category

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TrueDialog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TrueDialog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TrueDialog?

0% Negative
16% Neutral
84% Positive

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Effective Service

Feature Ratings

Average 83

Scheduled Messaging

91

Text Messaging

89

Social Media Marketing Management

89

Loyalty Promotions Management

86

Communication Archive

86

Opt-in

85

Surveys Feedback

83

Marketing Analytics

82

Application Integration

82

Mobile Marketing Management

74

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Vendor Support

84

Business Value Created

84

Ease of IT Administration

83

Quality of Features

80

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Breadth of Features

76

TrueDialog Reviews

Jessica R.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very easy to use & we love the reporting features!

Likeliness to Recommend

9 /10

What differentiates TrueDialog from other similar products?

Reporting & ease of use

What is your favorite aspect of this product?

We like the custom reports so that we can always see how our campaigns are doing

What do you dislike most about this product?

I don't have any cons to give for this product

What recommendations would you give to someone considering this product?

Would highly recommend this product to anyone in marketing or recruiting

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Betsy K.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Impressed with its functionality and ease of use

Likeliness to Recommend

9 /10

What differentiates TrueDialog from other similar products?

In terms of cost, it's very fair and competitive. Given the extensive features and reliability it offers, we find it to be excellent value for the money. It fits well within our budget without compromising on quality or functionality

What is your favorite aspect of this product?

One of the standout features of TrueDialog is its versatility in communication options. It offers both one-way and two-way communication text options, allowing for flexible interactions based on the needs of our campaigns. Whether we need to send out notifications or engage in conversations with our audience, this platform handles both scenarios seamlessly

What do you dislike most about this product?

There is one aspect that I find a bit inconvenient: you can't manually enter a contact number to text a person without having to import them into the contact list first. It would be much more efficient if we could quickly send a text to a single new contact without this extra step.

What recommendations would you give to someone considering this product?

TrueDialog has significantly improved our communication efforts. Its ease of use, versatile communication options, campaign creation capabilities, and fair pricing make it a top choice for anyone in need of a reliable texting platform. I highly recommend it to businesses looking to enhance their text-based communication strategies

Pros

  • Reliable
  • Saves Time
  • Security Protects
  • Helps Innovate

Erik R.

  • Role: C-Level
  • Industry: Energy
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jun 2024

Great Texting Software Option for HubSpot

Likeliness to Recommend

9 /10

What differentiates TrueDialog from other similar products?

We chose TrueDialog over TextVolt because of functionality and pricing.

What is your favorite aspect of this product?

Pricing is very competitive.

What do you dislike most about this product?

Integration took much longer than expected.

What recommendations would you give to someone considering this product?

If you are already using HubSpot this is a great option for you.

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Fair

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