Twilio Customer Engagement Platform Logo Award Winner Product Badge
Twilio Customer Engagement Platform Logo Award Winner Product Badge
Twilio

Twilio Customer Engagement Platform

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Twilio Customer Engagement Platform
8.1 /10

What is Twilio Customer Engagement Platform?

Streamline your communication capabilities with Twilio's advanced suite of APIs

Company Details


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Awards & Recognition

Twilio Customer Engagement Platform won the following awards in the Communications Platform as a Service category

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Twilio Customer Engagement Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio Customer Engagement Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio Customer Engagement Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Trustworthy
  • Fair
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 85

AI Engine for CPaaS

92

Code Libraries

88

Integration APIs

88

WebRTC-based Calling

88

Software Development Kit

85

Communication APIs

84

Cloud Integration

84

Online Cloud Platform

83

MMS API

83

Drag and Drop User Interface

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

84

Breadth of Features

84

Availability and Quality of Training

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

79

Quality of Features

79

Twilio Customer Engagement Platform Reviews

Saira Bhanu S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

Ideal with all the features it have especially the ease of use.

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Definitely would recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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