
What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Application Integration
Opt-in
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Vendor Support
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews

Anu C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Engagement with customers is limitless.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
This has got to be the speed with which we have been able to deliver content to targeted recipients mobile device, either via sms or other integrated third party applications like WhatsApp and Telegram.
What is your favorite aspect of this product?
The ability to automate sms delivery across non-traditional messaging platforms , such as Facebook messenger is one of my favorite aspect of this program.
What do you dislike most about this product?
At the moment Twilio only provides basic analytical data, around how our messages are being delivered to recipients. For Twilio messaging to be regarded as a scalable marketing route, there is a need for advanced analytical data about how end-recipients of our marketing content, are engaging our contents.
What recommendations would you give to someone considering this product?
In my company, we use Twilio messaging at the moment to interact with end-users in a niche demography. Because of the lack of adequate analytical insight, we are yet to adopt Twilio messaging on a large scale for marketing purposes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Nodjialem C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
No better way to reliably deliver content via sms.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Reliability and speed of sms delivery. This for me as a software engineer is what sets Twilio apart from its competitors. We use it for two-factor verification, which makes it important for verification code to be delivered to a customers mobile phone in seconds. With Twilio, our customers get their authentication code in seconds and in most cases, they need not resend more than once before the code is delivered.
What is your favorite aspect of this product?
Twilio has the best support infrastructure of any software I have used. Asides the prompt response to questions and enquiries, Twilio also has tons of library of support materials which come in handy when integrating Twilio into our applications.
What do you dislike most about this product?
From the perspective of a technical person, I am very well impressed with Twilio and the quality it offers me.
What recommendations would you give to someone considering this product?
Twilio messages has multiple use cases for development teams , customer service and marketing teams as well. For me, it is vital for organizations looking to deliver content to customers at speed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Anthony B.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2022
Ideal for sending out messages to clients
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio Messaging lets me send out group text messages to large lists of people that include several hundred cellphones all at the same time. This helps me to be more productive when new opportunities are made available. I asked our technical specialist and she said that Twilio was the only service capable of sending hundreds of messages at the same time without a delay.
What is your favorite aspect of this product?
My favourite aspect of using Twilio Messaging is how I am able to send a message to several hundred people at the same time and be sure they received it immediately. We had been using another messaging service previously and it would get delayed, with messages trickling out over one or two days. This was not beneficial to us as by then the opportunity had expired, or we would have missed good candidates for the position.
What do you dislike most about this product?
The web control panel is really complicated! I would like to see them make Twilio Messaging easier to use for the non-technical users. I'm sure they would increase their market share if everyone was able to use it.
What recommendations would you give to someone considering this product?
When using Twilio Messaging I recommend you pick a local telephone number. The reason for my thinking of doing this is that it looks better to have a local telephone number appearing on the screen as opposed to a number on the other side of the country. You can choose any area code you want with this service.
Pros
- Helps Innovate
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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