Twilio MessagingX Logo Award Winner Product Badge
Twilio MessagingX Logo Award Winner Product Badge
Twilio

Twilio MessagingX

Composite Score
8.6 /10
CX Score
8.5 /10
Category
Twilio MessagingX
8.6 /10

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details


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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

5% Negative
4% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 83

Text Messaging

90

Communication Archive

89

Scheduled Messaging

88

Application Integration

87

Opt-in

87

Surveys Feedback

83

Social Media Marketing Management

81

Mobile Marketing Management

79

Mobile Payments

77

Loyalty Promotions Management

75

Marketing Analytics

75

Vendor Capability Ratings

Average 87

Quality of Features

90

Business Value Created

90

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

87

Ease of Data Integration

87

Breadth of Features

85

Vendor Support

85

Ease of Implementation

85

Availability and Quality of Training

85

Ease of Customization

83

Ease of IT Administration

77

Twilio MessagingX Reviews

Anu C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Engagement with customers is limitless.

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

This has got to be the speed with which we have been able to deliver content to targeted recipients mobile device, either via sms or other integrated third party applications like WhatsApp and Telegram.

What is your favorite aspect of this product?

The ability to automate sms delivery across non-traditional messaging platforms , such as Facebook messenger is one of my favorite aspect of this program.

What do you dislike most about this product?

At the moment Twilio only provides basic analytical data, around how our messages are being delivered to recipients. For Twilio messaging to be regarded as a scalable marketing route, there is a need for advanced analytical data about how end-recipients of our marketing content, are engaging our contents.

What recommendations would you give to someone considering this product?

In my company, we use Twilio messaging at the moment to interact with end-users in a niche demography. Because of the lack of adequate analytical insight, we are yet to adopt Twilio messaging on a large scale for marketing purposes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nodjialem C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

No better way to reliably deliver content via sms.

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Reliability and speed of sms delivery. This for me as a software engineer is what sets Twilio apart from its competitors. We use it for two-factor verification, which makes it important for verification code to be delivered to a customers mobile phone in seconds. With Twilio, our customers get their authentication code in seconds and in most cases, they need not resend more than once before the code is delivered.

What is your favorite aspect of this product?

Twilio has the best support infrastructure of any software I have used. Asides the prompt response to questions and enquiries, Twilio also has tons of library of support materials which come in handy when integrating Twilio into our applications.

What do you dislike most about this product?

From the perspective of a technical person, I am very well impressed with Twilio and the quality it offers me.

What recommendations would you give to someone considering this product?

Twilio messages has multiple use cases for development teams , customer service and marketing teams as well. For me, it is vital for organizations looking to deliver content to customers at speed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anthony B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Ideal for sending out messages to clients

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

Twilio Messaging lets me send out group text messages to large lists of people that include several hundred cellphones all at the same time. This helps me to be more productive when new opportunities are made available. I asked our technical specialist and she said that Twilio was the only service capable of sending hundreds of messages at the same time without a delay.

What is your favorite aspect of this product?

My favourite aspect of using Twilio Messaging is how I am able to send a message to several hundred people at the same time and be sure they received it immediately. We had been using another messaging service previously and it would get delayed, with messages trickling out over one or two days. This was not beneficial to us as by then the opportunity had expired, or we would have missed good candidates for the position.

What do you dislike most about this product?

The web control panel is really complicated! I would like to see them make Twilio Messaging easier to use for the non-technical users. I'm sure they would increase their market share if everyone was able to use it.

What recommendations would you give to someone considering this product?

When using Twilio Messaging I recommend you pick a local telephone number. The reason for my thinking of doing this is that it looks better to have a local telephone number appearing on the screen as opposed to a number on the other side of the country. You can choose any area code you want with this service.

Pros

  • Helps Innovate
  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable

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