Twilio

Twilio MessagingX

Composite Score

8.6 /10

CX Score

8.5 /10

68 Reviews Write a Review

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What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details

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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

5% Negative

4% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Includes Product Enhancements

Feature Ratings

Average 83

Text Messaging

Communication Archive

Scheduled Messaging

Application Integration

Opt-in

Surveys Feedback

Social Media Marketing Management

Mobile Marketing Management

Mobile Payments

Loyalty Promotions Management

Marketing Analytics

Vendor Capability Ratings

Average 87

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Twilio MessagingX Reviews

Kaushal A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

This is best tool I have ever used for send SMS

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

It is very easy to use. You can set up the system within a couple of minutes.

What is your favorite aspect of this product?

Great USer Interface. Easy to set up High-end features

What do you dislike most about this product?

I don't have anything which I dislike about this product. So far, I have found all the features I need.

What recommendations would you give to someone considering this product?

You can easily find everything related to the SMS functionality.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Chrissy M.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Reliable, capable and cost-friendly platform

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

In our business we have use a large number of software programs and web-based platforms and any opportunity to integrate a soft phone directly into the program rather than having to navigate to another window allows us to be more efficient. Further, with Twilio we can record, save and review phone calls directly from the program that we used to make the call.

What is your favorite aspect of this product?

It is very customizable and unlike any other platform that we had previously used.

What do you dislike most about this product?

There was a slightly higher learner curve with using Twilio that we had seen with other options; however, this was easily overcome and we now have a firm understanding of how to best utilize the program.

What recommendations would you give to someone considering this product?

If you are in the market for a reliable cloud-based communications platform, Twilio is definitely worth your consideration. It is capable, reliable and very affordable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anshu T.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

"Easy to use, but a bit pricey."

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

It is very customizable and unlike any other platform that we have

What is your favorite aspect of this product?

it allows the perform code validation through SMS and Calls.For Whatsapp, it already has a complete API.

What do you dislike most about this product?

An area for improvement could be in declining calls when the connection is low, or internet strength is weak and automatically routing to another agent, as they are prone to get stuck on the answer button.

What recommendations would you give to someone considering this product?

It is very customizable and unlike any other platform that we have

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Respectful

Twilio MessagingX

What is Twilio MessagingX?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Twilio MessagingX Ratings

89 Likeliness to Recommend

95 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Twilio MessagingX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Twilio MessagingX Reviews

Kaushal A.

This is best tool I have ever used for send SMS

Likeliness to Recommend

Pros

Chrissy M.

Reliable, capable and cost-friendly platform

Likeliness to Recommend

Pros

Anshu T.

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

Most Popular Twilio MessagingX Comparisons

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1
Since last award

2
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Feature Ratings

Text Messaging

Communication Archive

Scheduled Messaging

Application Integration

Opt-in

Surveys Feedback

Social Media Marketing Management

Mobile Marketing Management

Mobile Payments

Loyalty Promotions Management

Marketing Analytics

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of IT Administration