UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.5 /10
CX Score
7.5 /10
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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
3% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 76

Wellness

80

Performance Management

79

Onboarding Offboarding

79

Talent Acquisition

78

Career Pathing

77

Collaboration

76

Employee Engagement

75

Succession Planning

75

Learning and Development

74

Compensation Management

73

Rewards Recognition

69

Vendor Capability Ratings

Average 77

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Product Strategy and Rate of Improvement

77

Quality of Features

76

Ease of IT Administration

76

Vendor Support

76

Usability and Intuitiveness

75

Ease of Customization

75

Ease of Data Integration

75

Ease of Implementation

75

UKG Pro Reviews

Colleen S.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

The features of UKG will not disappoint you!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Flexibility of the usage of the system, allowing the system to work for you versus making policy changes due the system requirements. Implementation resources during a new module enhancement is amazing. Ongoing support by UKG Relationship Managers and Lead Account Manager allows for quick responses and the ability to escalate issues when necessary.

What is your favorite aspect of this product?

It is our system of record for all of our employees information. The Executive team embraces the system and are supportive of the integrity of the data. The ability to continually create custom options to meet the ever changing needs of the company. Recently created COVID tracking and Volunteer Hours.

What do you dislike most about this product?

I wish the Compensation module was more robust. When purchasing a new module, being aware of all the extra add on requirements before signing the contract. We recently purchased Dimensions and during implementation finding that we did not purchase the full package or made aware of the product offerings. Required us to purchase two additional add on after the fact. When we purchased PRO all modules offering were intact.

What recommendations would you give to someone considering this product?

Strongly review the ease of functionality for the ability to interface with other financial software and vendor products. Look at a one stop HRIS system for all of your HR functions as the flow of information is amazing. Easy to add on additional modules throughout the life cycle of the product.

Pros

  • Continually Improving Product
  • Caring
  • Saves Time
  • Security Protects

Michelle M.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Best Customer Service!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The people, company culture.

What is your favorite aspect of this product?

The people behind the product.

What do you dislike most about this product?

The cost.

What recommendations would you give to someone considering this product?

Take it for a test drive, you will not be disappointed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas M.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Much of the UKG Pro lives in a single database and those modules that are separate are very tightly integrated, such that to the end-user, HR staff, and IT administrators, it might as well all be in a single database. Customer service, in our experience, has been superb and greatly exceeds the quality of service we have experienced with other vendors. Clear communication, prompt response and action, and positive outcomes. UKG cares about their customers and believes in and exhibits a "Partners for Life" relationship.

What is your favorite aspect of this product?

The ease of administration. Our HR Team has owned UKG Pro since about 12-months post implementation. IT was instrumental in implementation and initial configuration of security roles, but has limited administration duties at this point.

What do you dislike most about this product?

A couple of modules could use some continued development and expansion of features, such as Compensation Management.

What recommendations would you give to someone considering this product?

Do your due diligence, ensure you have the proper team members identified for implementation and able to dedicate sufficient time and efforts to implementation activities to ensure success. Don't underestimate the effort involved, but know that the time spent will pay off in the long run.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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