
In Partnership With SelectHub
Software Claimed

What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Fair
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Wellness
Performance Management
Onboarding Offboarding
Talent Acquisition
Career Pathing
Collaboration
Employee Engagement
Succession Planning
Learning and Development
Compensation Management
Rewards Recognition
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of Implementation
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.1
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Payroll
Score 8.0
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Benefits Administration
Score 7.0
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UKG Pro Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
UKG needs a major overhaul. It is currently awful.
Likeliness to Recommend
Pros
- Trustworthy
- Caring
- Respectful
- Fair
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Christina G.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2021
Endless Possibilities!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.
What is your favorite aspect of this product?
UKG Community Service. The ability to connect and share ideas with all of UKG's customers!
What do you dislike most about this product?
The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.
What recommendations would you give to someone considering this product?
Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Under Delivered
- Charges for Enhancements
Please tell us why you think this review should be flagged.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
Easy to Use but Needs better features for Canada
Likeliness to Recommend
Pros
- Efficient Service
- Respectful
- Reliable
- Performance Enhancing
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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