UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.5 /10
CX Score
7.5 /10
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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
3% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 76

Wellness

80

Performance Management

79

Onboarding Offboarding

79

Talent Acquisition

78

Career Pathing

77

Collaboration

76

Employee Engagement

75

Succession Planning

75

Learning and Development

74

Compensation Management

73

Rewards Recognition

69

Vendor Capability Ratings

Average 77

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Product Strategy and Rate of Improvement

77

Quality of Features

76

Ease of IT Administration

76

Vendor Support

76

Usability and Intuitiveness

75

Ease of Customization

75

Ease of Data Integration

75

Ease of Implementation

75

UKG Pro Reviews

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

UKG needs a major overhaul. It is currently awful.

Likeliness to Recommend

1 /10

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Fair

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Christina G.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Endless Possibilities!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.

What is your favorite aspect of this product?

UKG Community Service. The ability to connect and share ideas with all of UKG's customers!

What do you dislike most about this product?

The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.

What recommendations would you give to someone considering this product?

Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Under Delivered
  • Charges for Enhancements
  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Easy to Use but Needs better features for Canada

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Leverages Incumbent Status

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