UKG

UKG Pro

Composite Score

7.7 /10

CX Score

7.7 /10

57 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

10% Negative

3% Neutral

87% Positive

Pros

Respectful
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 76

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

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Benefits Administration

Score 7.1

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UKG Pro Reviews

Christina G.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Endless Possibilities!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.

What is your favorite aspect of this product?

UKG Community Service. The ability to connect and share ideas with all of UKG's customers!

What do you dislike most about this product?

The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.

What recommendations would you give to someone considering this product?

Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered
Charges for Enhancements

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Easy to Use but Needs better features for Canada

Likeliness to Recommend

10 /10

Pros

Efficient Service
Respectful
Reliable
Performance Enhancing

Cons

Leverages Incumbent Status

KARIE G.

Role: Human Resources
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Big Fan of UKG, always available and ready to help

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG is always innovating and making things bigger and better but you are still treated as a big fish even if you are one of the smaller fish in the pond. Our support team is the best, always quick to respond when needed. Business intelligence team is absolutely the best always able to assit in even the smallest reporting question and changes.

What is your favorite aspect of this product?

The entire package is great!! They all work so well together from Recruiting, Onboarding, Time Keeping, Payroll Processing and Reporting.

What do you dislike most about this product?

Slow turn around on new interfaces with vendors but not UKG's fault. We all make vendor changes in the last 3 months of the year during open enrollment so not really UKG's fault that it takes a little longer at that time of year.

What recommendations would you give to someone considering this product?

Implementation is key!!! Make sure you understand the questions being asked by UKG and you will so happy with the end product. I have done two implementation with UKG and both were very successful because of the implementation team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

84 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Career Pathing Ability to map and communicate standard employee career paths.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Succession Planning Software contains employee succession planning functionality.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Software provides ability to track and measure employee compensation

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Payroll

Benefits Administration

UKG Pro Reviews

Christina G.

Endless Possibilities!

Likeliness to Recommend

Pros

Cons

Easy to Use but Needs better features for Canada

Likeliness to Recommend

Pros

Cons

KARIE G.

Big Fan of UKG, always available and ready to help

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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3
Since last award

Feature Ratings

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness