UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.5 /10
CX Score
7.5 /10
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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
3% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 76

Wellness

80

Performance Management

79

Onboarding Offboarding

79

Talent Acquisition

78

Career Pathing

77

Collaboration

76

Employee Engagement

75

Succession Planning

75

Learning and Development

74

Compensation Management

73

Rewards Recognition

69

Vendor Capability Ratings

Average 77

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Product Strategy and Rate of Improvement

77

Quality of Features

76

Ease of IT Administration

76

Vendor Support

76

Usability and Intuitiveness

75

Ease of Customization

75

Ease of Data Integration

75

Ease of Implementation

75

UKG Pro Reviews

KARIE G.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Big Fan of UKG, always available and ready to help

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG is always innovating and making things bigger and better but you are still treated as a big fish even if you are one of the smaller fish in the pond. Our support team is the best, always quick to respond when needed. Business intelligence team is absolutely the best always able to assit in even the smallest reporting question and changes.

What is your favorite aspect of this product?

The entire package is great!! They all work so well together from Recruiting, Onboarding, Time Keeping, Payroll Processing and Reporting.

What do you dislike most about this product?

Slow turn around on new interfaces with vendors but not UKG's fault. We all make vendor changes in the last 3 months of the year during open enrollment so not really UKG's fault that it takes a little longer at that time of year.

What recommendations would you give to someone considering this product?

Implementation is key!!! Make sure you understand the questions being asked by UKG and you will so happy with the end product. I have done two implementation with UKG and both were very successful because of the implementation team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Intuitive, Forward-thinking, some modules lack.

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

Teri C.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Love the ability to connect with other Customers!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The ability to interact with other customers to find solutions. Sharing ideas w/UKG that they actually take into consideration, implement & shown as a customer idea during each Spring/Fall Release. Ease of contacting & connect with your Exec Relationship Manager, Lead Acct Manager and specific Solutions Consultants. UKG gives you the opportunity to edit labels within the system while working on specific pages. The ability to create platform configured fields and to be able to import data into those fields and report off of them is important and used frequently by our company. The ability to share reports with other customers is great.

What is your favorite aspect of this product?

Customization ability. Reporting assistance from other customers, along with Solution Consultants and the training opportunities found within the Customer Success Portal and during their annual Connections Conference. The collaboration and networking they provide is invaluable.

What do you dislike most about this product?

I wish that they were more consistent with features. For example, keeping user preferences when accessing different areas of the system; sometimes the changes "stick" and sometimes they don't. If a preference is made to one page, make it the same across all pages/areas that use the same format. For example, preferred selection to view 50 records on a search screen should mean that all search screens default to view 50. The ability to allow editing of more workflows during approval process vs. less than a handful at this time which would increase efficiencies for all levels of the company.

What recommendations would you give to someone considering this product?

Ask to speak with a solutions consultant about some of your specific needs. Sales folks will tell you what you want to hear, but not necessarily be able to answer your in depth questions about what the product can do and what may cost extra to implement the type of solution you need. This is true for any vendor you work with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

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