UKG

UKG Pro

Composite Score

7.7 /10

CX Score

7.7 /10

57 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

10% Negative

3% Neutral

87% Positive

Pros

Respectful
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 76

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

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Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Kevin F.

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Horrible decision!

Likeliness to Recommend

2 /10

What differentiates UKG Pro from other similar products?

Overly complicated, lacks intuitiveness, clearly different systems taped together with lack of consistent user experience, frustrating, overly priced, and customer support that lacks knowledge and urgency. Poor mobile experience as well. Little user adoption. Poor experience for administrators.

What is your favorite aspect of this product?

I don’t think there’s anything I could say that I , anyone on my HR team, or any of the employees or business leaders enjoy about this product. Maybe, the organizational charts are the only functionality that is worthy of mentioning.

What do you dislike most about this product?

Almost everything about the system, I dislike from the implementation experience to the administrator training experience and everything that follows. The system is not intuitive, it does not provide a consistent or friendly, simple user experience, it’s overly complicated, and overly priced with poor customer support. The mobile apps are also crappy. The Sales team oversells the product and they do not deliver.

What recommendations would you give to someone considering this product?

Turn and run. Don’t believe their sales team. The product is awful and has created a burden on my HR team, but we’re stuck in an overly price contract. Go to Rippling.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Nitin T.

Role: Public Sector
Industry: Insurance
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Aug 2024

Features are great.... Fantastic product

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It is cost efficient and user friendly. Did the great job for us.

What is your favorite aspect of this product?

Different functions and easy to use

What do you dislike most about this product?

Nothing as such.... it's a good product

What recommendations would you give to someone considering this product?

Cost efficient and focused streamline work

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Carly A.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Best HRIS I have worked with!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Impressive functionality and customization

What is your favorite aspect of this product?

Improves my efficiency as an HR Generalist

What do you dislike most about this product?

Can be complex for some end-users

What recommendations would you give to someone considering this product?

Engage with third part support for implementation such as Sability.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Includes Product Enhancements

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

84 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Career Pathing Ability to map and communicate standard employee career paths.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Succession Planning Software contains employee succession planning functionality.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Software provides ability to track and measure employee compensation

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Payroll

Benefits Administration

UKG Pro Reviews

Kevin F.

Horrible decision!

Likeliness to Recommend

Cons

Nitin T.

Features are great.... Fantastic product

Likeliness to Recommend

Pros

Carly A.

Best HRIS I have worked with!

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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3
Since last award

Feature Ratings

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness