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UKG

UKG Pro

Composite Score

7.7 /10

CX Score

8.0 /10

62 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

9% Negative

2% Neutral

89% Positive

Pros

Respectful
Trustworthy
Acts with Integrity
Client's Interest First

Feature Ratings

Average 72

Wellness

Performance Management

Onboarding Offboarding

Collaboration

Talent Acquisition

Succession Planning

Career Pathing

Employee Engagement

Compensation Management

Learning and Development

Rewards Recognition

Vendor Capability Ratings

Average 75

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.1

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Payroll

Score 8.1

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Julien W.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Surprisingly quick and easy.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I love the updates! Daily updates, very efficient, cost-effective, and accurate payroll management.

What is your favorite aspect of this product?

I love EVERYTHING! I used it to set up everything (benefits, payroll, and onboarding) and it was quick and surprisingly easy.

What do you dislike most about this product?

It is surprisingly good and accurate.

What recommendations would you give to someone considering this product?

Portals are suitable for use in benefits, tax returns, talent, and onboarding, except for hiring. They can be implemented by multiple departments, with each role assigned specifically.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aminat S.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Streamlining HR and Payroll with UKG Pro

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro stands out with its comprehensive suite, advanced analytics, and customization options. Its user-friendly interface and seamless integrations also set it apart. Continuous innovation is a key differentiator. Exceptional customer support is also notable.

What is your favorite aspect of this product?

My favorite aspect of UKG Pro is its advanced analytics and reporting capabilities. The platform provides actionable insights, enabling our organization to make data-driven decisions and drive business outcomes.

What do you dislike most about this product?

One area for improvement is the occasional complexity in navigating certain features and settings, which can be overwhelming for new users. However, UKG Pro's support resources and training programs have helped mitigate this issue.

What recommendations would you give to someone considering this product?

Take advantage of the demo to understand UKG Pro's capabilities. Assess your organization's specific needs for the best configuration. Leverage UKG Pro's support resources for implementation and training. Explore customization options to maximize the platform's potential.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Kevin F.

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Horrible decision!

Likeliness to Recommend

2 /10

What differentiates UKG Pro from other similar products?

Overly complicated, lacks intuitiveness, clearly different systems taped together with lack of consistent user experience, frustrating, overly priced, and customer support that lacks knowledge and urgency. Poor mobile experience as well. Little user adoption. Poor experience for administrators.

What is your favorite aspect of this product?

I don’t think there’s anything I could say that I , anyone on my HR team, or any of the employees or business leaders enjoy about this product. Maybe, the organizational charts are the only functionality that is worthy of mentioning.

What do you dislike most about this product?

Almost everything about the system, I dislike from the implementation experience to the administrator training experience and everything that follows. The system is not intuitive, it does not provide a consistent or friendly, simple user experience, it’s overly complicated, and overly priced with poor customer support. The mobile apps are also crappy. The Sales team oversells the product and they do not deliver.

What recommendations would you give to someone considering this product?

Turn and run. Don’t believe their sales team. The product is awful and has created a burden on my HR team, but we’re stuck in an overly price contract. Go to Rippling.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

82 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Succession Planning Software contains employee succession planning functionality.

Career Pathing Ability to map and communicate standard employee career paths.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Compensation Management Software provides ability to track and measure employee compensation

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Payroll

Benefits Administration

UKG Pro Reviews

Julien W.

Surprisingly quick and easy.

Likeliness to Recommend

Pros

Aminat S.

Streamlining HR and Payroll with UKG Pro

Likeliness to Recommend

Pros

Kevin F.

Horrible decision!

Likeliness to Recommend

Cons

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Feature Ratings

Wellness

Performance Management

Onboarding Offboarding

Collaboration

Talent Acquisition

Succession Planning

Career Pathing

Employee Engagement

Compensation Management

Learning and Development

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Ease of Implementation

Quality of Features

Usability and Intuitiveness