UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.5 /10
CX Score
7.5 /10
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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative
3% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 76

Wellness

80

Performance Management

79

Onboarding Offboarding

79

Talent Acquisition

78

Career Pathing

77

Collaboration

76

Employee Engagement

75

Succession Planning

75

Learning and Development

74

Compensation Management

73

Rewards Recognition

69

Vendor Capability Ratings

Average 77

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Product Strategy and Rate of Improvement

77

Quality of Features

76

Ease of IT Administration

76

Vendor Support

76

Usability and Intuitiveness

75

Ease of Customization

75

Ease of Data Integration

75

Ease of Implementation

75

UKG Pro Reviews

Victoria G.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

User friendly, very intuitive to use.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

It is very user friendly compared to Workforce ADP in my personal opinion.

What is your favorite aspect of this product?

That it is very easy to find internal information on personnel.

What do you dislike most about this product?

That it makes a new pop up tab when you click on someones file. I wish there were no popup tabs.

What recommendations would you give to someone considering this product?

Get used to all the buttons and features, play around with it and you will pick it up in no time.

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Fair

Adolfo V.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

We keep your personnel management up to date

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We use the software in the human resources department to keep up to date all the management of our employees. From their schedules, shifts and hours worked, to their attendance and work performance. All in an easy to use system, with a clean interface, which allows us to be much more organized.

What is your favorite aspect of this product?

Allows you to keep track of each shift of the workday, being able to establish the workers by shifts, absences and the ability to find replacements for future shifts. It has a system where we can monitor and supervise the daily time worked online, as well as the attendance and absences of workers. All the management of time control is very easy to configure according to the shifts and the hours to be worked in each one. It has a very complete time and attendance management, to keep track of the employee's daily performance and order. Allows the supervision of time online, as well as the supervision of absences and permissions.

What do you dislike most about this product?

I would like to be able to configure the same shifts to different time zones, as we have workers located in several cities that have different time zones. Setting up the program to suit our needs, schedules, shifts and number of employees took time; a more automatic system would be perfect. The program needs a more efficient search engine, so that we can search and find employee profiles without so much delay.

What recommendations would you give to someone considering this product?

We can recommend this software to all companies, especially to those who work with different shifts, because the organization and assistance offered to carry all the management, is invaluable and quality. Undoubtedly we work much better since we have UKG Pro.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Ramzy J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

UKG pro is a professional one-stop platform.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Professional is user-friendly, the system provides up-to-date data that helps you stay relevant in many areas and it has a very modern look and feels comfortable to many users. The system has allowed us to go largely paperless and put information at our fingertips that would not require us to shop in stores. The reporting tool is amazing and makes it easy to report on almost any field within the system.

What is your favorite aspect of this product?

I like using software that gives the worker the flexibility to view and submit PTO through the software. I generally like to have all my documents in one place. Loving the new analytics options within Payroll Entry that allow you to evaluate potential issues without running reports. It shows how many terminated workers are being paid and how many active employees are not being paid. Reduces time and will increase efficiency.

What do you dislike most about this product?

Some of the downsides are the inability to discuss tax issues with payment services and hence the time it takes to encourage cases to be resolved. If these are improved, it will give a much better experience to the client.

What recommendations would you give to someone considering this product?

This system is the best I have seen from a payroll and HR perspective. This is comparable to about ten different systems I've worked with over 20+ years in the payroll field. It has been great to have all of the HR and payroll information in one place.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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