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UKG Pro Logo
UKG

UKG Pro

Composite Score
7.7 /10
CX Score
8.0 /10
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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

9% Negative
2% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Acts with Integrity
  • Client's Interest First

Feature Ratings

Average 72

Wellness

77

Performance Management

74

Onboarding Offboarding

74

Collaboration

74

Talent Acquisition

72

Succession Planning

71

Career Pathing

71

Employee Engagement

70

Compensation Management

70

Learning and Development

69

Rewards Recognition

68

Vendor Capability Ratings

Average 75

Breadth of Features

79

Ease of IT Administration

77

Business Value Created

76

Availability and Quality of Training

76

Ease of Data Integration

75

Product Strategy and Rate of Improvement

74

Vendor Support

74

Ease of Customization

74

Ease of Implementation

73

Quality of Features

72

Usability and Intuitiveness

70

UKG Pro Reviews

Ramzy J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

UKG pro is a professional one-stop platform.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Professional is user-friendly, the system provides up-to-date data that helps you stay relevant in many areas and it has a very modern look and feels comfortable to many users. The system has allowed us to go largely paperless and put information at our fingertips that would not require us to shop in stores. The reporting tool is amazing and makes it easy to report on almost any field within the system.

What is your favorite aspect of this product?

I like using software that gives the worker the flexibility to view and submit PTO through the software. I generally like to have all my documents in one place. Loving the new analytics options within Payroll Entry that allow you to evaluate potential issues without running reports. It shows how many terminated workers are being paid and how many active employees are not being paid. Reduces time and will increase efficiency.

What do you dislike most about this product?

Some of the downsides are the inability to discuss tax issues with payment services and hence the time it takes to encourage cases to be resolved. If these are improved, it will give a much better experience to the client.

What recommendations would you give to someone considering this product?

This system is the best I have seen from a payroll and HR perspective. This is comparable to about ten different systems I've worked with over 20+ years in the payroll field. It has been great to have all of the HR and payroll information in one place.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Rui A.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

To minimize manual processes.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.

What is your favorite aspect of this product?

I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.

What do you dislike most about this product?

UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.

What recommendations would you give to someone considering this product?

To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Milan S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Marketing Manager

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG professional is user-friendly, the system provides up to date data that helps you keep compliant in many areas and it’s a very trendy look and feel creating it comfy for several users. The system has allowed us to go mostly paperless and puts information at our fingertips that we want to need to shop around for in storage. The reportage tool is amazing and makes it straightforward to report on almost any field within the system.

What is your favorite aspect of this product?

I like using software that enables the worker to possess the flexibility of viewing and submitting through the software. I conjointly like that each one of my documentation is there in one place. Loving the new analytics options within the Payroll entrance that allow you to examine potential problems without having to run reports. Points out how many terminated workers are being paid and active employees not being paid. Reduces time and will increase efficiency.

What do you dislike most about this product?

Some of the downsides are the inability to discuss tax problems with payment services and therefore the time it takes to urge cases to be resolved. If these were improved it’d give a far better client experience.

What recommendations would you give to someone considering this product?

This system is the best I have seen from a payroll and HR perspective. This can be compared to around ten different systems I’ve worked with over the 5+ years I have been within the payroll field. Having each HR and payroll info all in one place has been great.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

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