UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
7.3 /10
CX Score
7.5 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

11% Negative
2% Neutral
87% Positive

Pros

  • Respectful
  • Trustworthy
  • Acts with Integrity
  • Fair

Feature Ratings

Average 70

Regulatory Compliance

73

Benefits Administration

73

Payroll Integration

73

Self Service Portal

71

User and Enrollment Management

69

Contributions and Payment Tracking

67

Archiving and Reporting

67

Provider Management

66

Claims Management

62

Vendor Capability Ratings

Average 69

Availability and Quality of Training

75

Breadth of Features

72

Ease of IT Administration

72

Ease of Data Integration

71

Business Value Created

71

Product Strategy and Rate of Improvement

69

Quality of Features

68

Vendor Support

67

Ease of Customization

67

Ease of Implementation

66

Usability and Intuitiveness

62

UKG Pro Reviews

SCOTT M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

User Friendly, Helpful Model My Pay Option

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro has a much more easy to navigate user-interface than similar products and has more self-service features.

What is your favorite aspect of this product?

My favorite part is the mobile app feature that can provide information on the go.

What do you dislike most about this product?

The timekeeping function is not fully integrated and thus we still need two separate systems.

What recommendations would you give to someone considering this product?

The website works best for Google Chrome over Internet Explorer and Firefox.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Courtney S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Does not disappoint- very reliable product!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Layout formatting

What is your favorite aspect of this product?

I love the mobile app!

What do you dislike most about this product?

Not anything I can think of at all

What recommendations would you give to someone considering this product?

Reliable product

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Paul D.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

UGK Pro - best in HCM & Payroll

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro is different because they listen to their customers and take suggestions and actually implement those suggestions! They care about your business and want it to succeed. They really follow their motto of "Our Purpose is People"

What is your favorite aspect of this product?

Ease of use. both for employees and for the deeper user.

What do you dislike most about this product?

there is really nothing I dislike

What recommendations would you give to someone considering this product?

Do your homework. Language is everything. Make sure that you and the vendor are speaking the same language. Be very clear about your expectations and needs. As with any transition or implementation- planning is key!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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