UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.1 /10
CX Score
8.2 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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In Partnership With SelectHub

Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Direct Deposit

80

Self Service Portal

80

Time and Attendance

78

HR Systems Interface

76

Benefits Calculation

76

Taxation Deduction

76

Tax Form Preparation

75

Retirement Plan Tracking

74

Compensation Management

74

Vacation and Leave Tracking

73

Accounting Systems Interface

71

Vendor Capability Ratings

Average 73

Breadth of Features

77

Availability and Quality of Training

76

Business Value Created

76

Product Strategy and Rate of Improvement

74

Vendor Support

73

Ease of Data Integration

73

Ease of IT Administration

73

Quality of Features

71

Usability and Intuitiveness

71

Ease of Implementation

71

Ease of Customization

70

UKG Pro Reviews

Maggie K.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Maintaining all of our assets

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG PRO was really for keeping track of the property given to employees, such as computers, pagers, cell phones, etc. I also adore their employee onboarding which introduces new employees to the social and performance requirements of their positions so they do their job as soon as possible.

What is your favorite aspect of this product?

Certain aspects I adore about it are Workflow can be set up so that we can keep track of modifications made to the system and verify accuracy. UKG Pro handles payroll, compensation, performance, and talent recruitment. 3. Switching to UKG Pro also allowed us to incorporate recruiting and onboarding. 4. To notify the appropriate teams when events occur in the system, UKG assisted us in developing alerts and triggers.

What do you dislike most about this product?

Overall it's the best payroll system available in the market but customer service is terrible, and service requests go unanswered and unworked. We only receive attention when we escalate and it is payroll critical, and even then, we receive responses too late.

What recommendations would you give to someone considering this product?

The UKG Pro system is excellent for keeping track of, storing, and distributing personnel data throughout modules. Its reporting features are simple and you can also be configured very easily to meet corporate organization. The customization options are more flexible in the recruiting and onboarding sections.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Claudia M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Excellent payroll system and totally recommendable

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG PRO streamlines communication between HR and employees. UKG PRO is an effective tool for employee management including requisitions, approvals, balance calculations, and annual carry-forward. Through frequent check-ins and evaluations, we were able to achieve predefined goals.

What is your favorite aspect of this product?

In our organization, everything is digitized and organized so information anyone needs can get at any time. It also helped us to reduce the amount of paper that we used before. I also appreciate their level of security. I'll give them 10/10 in terms of security. We can easily manage access to the information that exists in the system. Also, its security setup is quick and easy.

What do you dislike most about this product?

For me, the most difficult aspect of the system is reporting and business intelligence. UKG PRO provides a plethora of features. It is a very robust system with many options and modules, but onboarding and answering questions take a long time. Price is also higher than its competitors.

What recommendations would you give to someone considering this product?

From my perspective, it is a fantastic payroll and HR system. It will make your compliance and reporting more effective. It is also fantastic that census and contribution information is automatically sent to our retirement plan provider. Although its integration is valuable; integration with 3rd party providers will be helpful to you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Deborah H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Features do not meet needs

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

SmartTax Integration with Kronos

What is your favorite aspect of this product?

Integration with Kronos Dimensions

What do you dislike most about this product?

Not a whole test environment

What recommendations would you give to someone considering this product?

What integrations do you need?

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Slower Product Innovation

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