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UKG

UKG Pro

Composite Score

8.1 /10

CX Score

8.2 /10

120 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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In Partnership With SelectHub

Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 77

Direct Deposit

Self Service Portal

Time and Attendance

HR Systems Interface

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Retirement Plan Tracking

Compensation Management

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.7

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Alison M.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use system with lots of feature.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

This system is super user friendly for both the end use and employees.

What is your favorite aspect of this product?

The mobile features are the best I have used!

What do you dislike most about this product?

Love this product, my only complaint would be consistent customer service.

What recommendations would you give to someone considering this product?

If you are looking for something easy for you and your employees to utilize this is the system for your organization.

Pros

Efficient Service
Effective Service
Caring
Respectful

Abdoul O.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Excellent global HCM solutions

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro is an excellent system for organizations seeking global HCM solutions.

What is your favorite aspect of this product?

My favorite aspects of UKG Pro are the community and the learning center. Not only is UKG Pro intuitive and constantly adapting to new business needs, but the system also helps to streamline business and HR processes in ways that are smart and effective.

What do you dislike most about this product?

Reporting is fairly simple once you grasp it, but the learning part can be overwhelming and complicated for newbies.

What recommendations would you give to someone considering this product?

Increase the responsiveness regarding open cases is the only recommendation I can think of (from my experience).

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Catherine J.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

It offers options and solutions to satisfy us

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

PTO tracking and offering all benefit options in one database are both beneficial. It facilitates access to a wealth of employee data and guarantees the accuracy of organizational data. It has excellent payroll, core HR, and training features. Compared to the other working tool, it was significantly superior.

What is your favorite aspect of this product?

We utilize UKG since it is a very helpful tool. It values consumer input and suggestions, and it releases new features on a regular basis. That gives me comfort as a customer. Many of these capabilities can also be enabled or disabled by consumers, allowing us to roll them out gradually based on what is best for our business.

What do you dislike most about this product?

Because not all capabilities are accessible through the Web interface, managers must use a "Back Office" application to carry out some activities. It is not difficult to use or access, but in order to properly operate UKG Pro, one needs to become familiar with this additional system. It annoys me occasionally as a result of this flaw.

What recommendations would you give to someone considering this product?

Beyond its Core offering, UKG Pro offers features/modules that may be added at any time, creating a type of a-la-carte option where new clients can automate as few or as many business processes as they need. I urge you to do this.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2021 Data Quadrant Champion

UKG Pro Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Benefits Calculation Ability to calculate benefits

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Alison M.

Easy to use system with lots of feature.

Likeliness to Recommend

Pros

Abdoul O.

Excellent global HCM solutions

Likeliness to Recommend

Pros

Catherine J.

It offers options and solutions to satisfy us

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Self Service Portal

Time and Attendance

HR Systems Interface

Benefits Calculation

Taxation Deduction

Tax Form Preparation

Retirement Plan Tracking

Compensation Management

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization