
In Partnership With SelectHub
Software Claimed

What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
76 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Security Protects
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Direct Deposit
Self Service Portal
Benefits Calculation
HR Systems Interface
Time and Attendance
Taxation Deduction
Tax Form Preparation
Compensation Management
Vacation and Leave Tracking
Retirement Plan Tracking
Accounting Systems Interface
Vendor Capability Ratings
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.2
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Talent Management
Score 7.7
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Benefits Administration
Score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews

Sarah L.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
Ideal Software
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The extensiveness and retention capacity that UKG has, no other software has, which allows your reach of employees to be greater, working with large files and in quantities.
What is your favorite aspect of this product?
What a privilege to find a software that includes everything you need for a good job performance. UKG, is the ideal software for the retention of information and personal data of employees, from the first day of admission, making the editions as time goes by, corrections, inspections, payroll, schedules, among others. Everything is stored digitally.
What do you dislike most about this product?
A little expensive the plans, but with the efficiency in your work, you will want to renew it again.
What recommendations would you give to someone considering this product?
One of the best software we have used in our company, great utility and performance with UKG. I love the option where employees have access to their information.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.

Rui A.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
To minimize manual processes.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.
What is your favorite aspect of this product?
I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.
What do you dislike most about this product?
UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.
What recommendations would you give to someone considering this product?
To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Katie T.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
UKG Pro offers a modern HRIS interface
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Because UKG Pro is so user-friendly, we had no trouble teaching even our youngest employees how to use it. Our information is safer than ever, and everyone can easily use the new interface. We use it primarily for payroll and will include the human resources and compensation features shortly. As a client, I appreciate the reassurance.
What is your favorite aspect of this product?
I like all of UKG pro's features. So many valuable features are bundled into UKG, and that's why I like using it so much. The seamless integration of the many parts is my most excellent feature. It facilitates the employee's salary determination, processing, and access. It's a significant aid for keeping tabs on employees and keeping track of how they're doing.
What do you dislike most about this product?
From the user's point of view, it takes a lot of time to create or modify a custom interface. It has a subpar customer service department and little backup. A UKG professional collaborating directly with the supplier on the required requirements would be ideal. Administrators will need to utilize a "Back Office" program to access functions that aren't accessible via the Web interface.
What recommendations would you give to someone considering this product?
UKG Pro has improved our capacity to monitor Time and Attendance, and as a bonus, it has decreased our payroll processing costs. Here at UKG, we use a "guided adjustment" method to handle tax changes. We can manage payroll and employee benefits in many states while maintaining regulatory compliance.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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