UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.1 /10
CX Score
8.2 /10

What is UKG Pro?

UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

UKG Pro won the following awards in the Payroll category

Filter By

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Direct Deposit

80

Self Service Portal

80

Time and Attendance

78

HR Systems Interface

76

Benefits Calculation

76

Taxation Deduction

76

Tax Form Preparation

75

Retirement Plan Tracking

74

Compensation Management

74

Vacation and Leave Tracking

73

Accounting Systems Interface

71

Vendor Capability Ratings

Average 73

Breadth of Features

77

Availability and Quality of Training

76

Business Value Created

76

Product Strategy and Rate of Improvement

74

Vendor Support

73

Ease of Data Integration

73

Ease of IT Administration

73

Quality of Features

71

Usability and Intuitiveness

71

Ease of Implementation

71

Ease of Customization

70

UKG Pro Reviews

Rui A.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

To minimize manual processes.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.

What is your favorite aspect of this product?

I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.

What do you dislike most about this product?

UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.

What recommendations would you give to someone considering this product?

To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katie T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

UKG Pro offers a modern HRIS interface

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Because UKG Pro is so user-friendly, we had no trouble teaching even our youngest employees how to use it. Our information is safer than ever, and everyone can easily use the new interface. We use it primarily for payroll and will include the human resources and compensation features shortly. As a client, I appreciate the reassurance.

What is your favorite aspect of this product?

I like all of UKG pro's features. So many valuable features are bundled into UKG, and that's why I like using it so much. The seamless integration of the many parts is my most excellent feature. It facilitates the employee's salary determination, processing, and access. It's a significant aid for keeping tabs on employees and keeping track of how they're doing.

What do you dislike most about this product?

From the user's point of view, it takes a lot of time to create or modify a custom interface. It has a subpar customer service department and little backup. A UKG professional collaborating directly with the supplier on the required requirements would be ideal. Administrators will need to utilize a "Back Office" program to access functions that aren't accessible via the Web interface.

What recommendations would you give to someone considering this product?

UKG Pro has improved our capacity to monitor Time and Attendance, and as a bonus, it has decreased our payroll processing costs. Here at UKG, we use a "guided adjustment" method to handle tax changes. We can manage payroll and employee benefits in many states while maintaining regulatory compliance.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Effective Service

Alex D.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simple and powerful tool

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We are putting all of our companies under one roof to simplify HR and payroll operations. With the reporting capabilities, I was able to assist the firm in analyzing and making choices. This is crucial for our company. I'm now working on a project to develop a turnover dashboard in order to better understand why workers exist in our firm.

What is your favorite aspect of this product?

Overall, we adore UKG Pro, and it has completely transformed the way our company treats its personnel. The real-time information, which includes reports and dashboards, is more in line with our other systems. Employees' ability to explore and handle their information with ease has a significant influence. Our staff has benefited greatly from the simplicity of use of the Core HR applications.

What do you dislike most about this product?

The major disadvantage of the program, in my opinion, is that the mobile app lacks several functionalities that the PC software has. Some things that I would ordinarily be able to use are not available on the mobile app. Aside from that, I don't have many, if any, cons for this program.

What recommendations would you give to someone considering this product?

UKG Pro works effectively in contexts where numerous system users serve as administrators. Each function can be responsible for different areas of the system, such as Benefits, HR, and Payroll, as well as a technical person who can supervise reports and overall system administration. The technology has enabled us to become mostly paperless and puts information at our fingertips that we previously had to look for in storage.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Most Popular UKG Pro Comparisons